The posting
- Handle general enquiries (calls and emails) from clients, including escalation cases.
- Review and assist in routing cases to relevant teams for follow-up.
- Collate statistics and reports for case tracking.
- Manage returned mail and correspondence.
- Update records and respond to related enquiries.
- Perform ad-hoc administrative duties including data entry, generating standard letters, and issuing outcomes to clients.
Requirements:
- Positive work attitude and strong interpersonal skills.
- Good communication skills, both written and spoken.
- Computer literate and proficient in Microsoft Office applications.
- Able to work independently with minimal supervision.
- Prior experience in administration or data entry is preferred.
Duration/Working hours:
1 year contract (Immediate)
Monday to Thursday: 8.30 am to 6 pm
Friday: 8:30 am to 5:30 pm
** We regret to inform only shortlisted candidates will be notified.



