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Open nowFirst seen 14 hours ago

Hotel Front Desk Agent

sebastopolinn12 open roles

Where
Augusta, GA
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Your applicationOpen nowHotel Front Desk Agentsebastopolinn · Augusta, GA

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on sebastopolinn's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 14 hours ago

The posting

Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.

Job Responsibilities:

  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.
  • Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily
  • Enforce hotel and company credit policies.
  • Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.
  • Use yield management polices to maximize revenue and occupancy.
  • Complete the Lightspeed and Marriott training courses offered by Marriott within 90 days of hire.
  • May perform duties of a general clerical nature within the hotel.
  • Attend and is involved in monthly front desk meetings.
  • Work closely with sales department to implement strategies to maximize room revenue.
  • May fill-in on front desk.
  • Other duties as assigned.

Education

  • HS Diploma or equivalent

Experience

  • 1 year of previous experience as front desk agent
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