The posting
Join a tech company that’s making a difference in healthcare
At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information for customers around the world.
What's exciting about this position?
As a Clinical Application Specialist, you will be a part of the deployment team for new PACS installations and product updates/additions for our existing customers. You will deliver all external training including on-site, in classroom and web based and act as a workflow consultant to prepare the customer for a transition on to the Sectra platform.
In this position, you will:
- Go through hands-on structured training program on applications, solutions and services including PACS for Radiology, Mammography, Cardiology, Digital Pathology, Vendor Neutral Archive, Orthopedic templating, medical imaging AI algorithms and more.
- Perform PACS workflow analysis to understand each customer’s unique needs and intricacies.
- Plan and schedule training activities for customers during the deployment project.
- Provide workflow support to the customer during acceptance testing
- Organize and provide appropriate go-live application support on site at customer location.
- Provide training in one-on-one and classroom settings on site, as well as web-based training.
- Provide remote support for application in collaboration with our customer support team.
- Provide positive, professional and cohesive company image when representing Sectra and our products.
- Ensure Sectra's customers have the required knowledge to efficiently use our products.
- Handle applications related support tickets.
- Act as an internal champion for the Sectra application to mentor customers and peers.
- Travel (25%- 30%)
- Uphold Sectra's esteemed reputation as the industry leader, consistently recognized as "Best in KLAS" for #1 customer satisfaction.
How we make your job meaningful and rewarding
As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup while enjoying the stability of a well-established brand, vast global experience, and a product backed by 40+ years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day.
In addition to competitive salary and performance-based incentives, we offer a slew of exciting benefits and perks, including:
- Robust health, dental and vision benefits, effective the month following your start date
- Monthly health spending account
- Reimbursement of home internet expense
- Minimum 4 weeks of vacation
Qualifications:
So, are you a fit?
We hire for attitude and ability, train for skill. Our people have the knowledge to meet expectations, but more importantly the passion to exceed them consistently. We’re all about learning from and challenging each other and going all in for every customer. To add to our amazing team, these attributes will be crucial to your success:
- A drive to make things happen
- A longing to make a difference in the healthcare industry
- A hunger to learn and improve at every opportunity
- A true team player eager to share your knowledge with the team
Think you’ve got what it takes? Great. Here's a few more boxes we’re also hoping you can tick:
- Bachelor’s or Master’s degree in a relevant field, or equivalent experience
- Knowledge of PACS workflows, usage, and configuration
- Strong ability to teach and explain complex concepts effectively
- Experience working directly with customers, including the ability to navigate complex or challenging situations
- A proactive, driven mindset with strong problem-solving ability and a willingness to learn and grow
- Interest in developing toward a more customer-facing, account-focused role over time
- Willingness to travel as required (up to 35%), with varying monthly demands
- Fluency in English & French
Also nice to have:
- Clinical background, particularly in Orthopaedics, CT, or MRI
- Experience as a SuperUser or PACS Administrator
- CIIP certification
- Familiarity with Sectra PACS
Our salary range for this role falls between $80,200 and $106,700. The final salary offer will depend on several key factors, including the candidate's level of experience, their specific skill set, and the overall alignment with the job requirements. Other considerations may include the candidate’s education, certifications, and any additional relevant qualifications. We aim to offer a competitive salary that reflects the value each individual brings to our team.
Equal opportunity employer
Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people's lives. We embrace our differences and celebrate our uniqueness, and we respect and value all of our employees' points of views. Our non-discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.
Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.
