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Open nowPosted 116 days ago

Technical Support Specialist - 0-5 years' experience (Denver,CO/Shelton,CT)

Sectra

Where
Shelton, Denver
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Your applicationOpen nowTechnical Support Specialist - 0-5 years' experience (Denver,CO/Shelton,CT)Sectra · Shelton, Denver

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 116 days ago

The posting

Sectra's Service Operations Center is the first line of defense for our customers — and the proving ground for the next generation of technical talent at Sectra. We're looking for a Technical Support Specialist who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it.

As a Technical Support Specialist, you'll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and processes we use to support our customers every day — a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.

What you'll do

  • Gather relevant information, clearly document reported issues, and perform initial troubleshooting.
  • Resolve common technical issues using established processes, documentation, and available tools.
  • Triage incoming support cases by assessing their urgency, impact, and technical complexity, then route them to the appropriate technical resource or team.
  • Keep customers informed throughout the support process and ensure a smooth handoff when additional technical support is required.
  • Maintain accurate case records, troubleshooting notes, and resolution details.
  • Identify recurring issues and contribute to internal documentation and process improvements.
  • Collaborate with engineers and other teams to support efficient case resolution and a positive customer experience.
  • Build technical knowledge of Sectra solutions, customer environments, and support processes through ongoing training and hands-on experience.
  • Own and support internal Customer Operations tools, such as softphones, including administration, maintenance, and ongoing user support
  • Provide coverage across multiple Helpdesk support shifts based on business and scheduling needs.
  • Occasional work outside of standard business hours may be required
  • Travel as required, up to 25%.

Who you are

  • You have 0–5 years of experience in technical support, help desk support, systems administration, IT, healthcare technology, or a related technical field
  • You're naturally curious and enjoy learning how systems work and solving technical problems
  • You bring a strong willingness to learn and develop new technical skills
  • You communicate clearly and work well with both technical and non-technical individuals
  • You're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
  • You enjoy collaborating with others and contributing to a team-oriented environment

It is a plus if you have

  • Hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
  • Exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
  • Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization is beneficial but not required
  • You hold, or are finishing, a degree in a technical or health-technology field such as biomedical engineering, information technology, computer science, health informatics, computer engineering, or management information systems.
  • Technical certifications ( CompTIA A+ or Network+ ), or equivalent hands-on experience is equally welcome.

Why Sectra

  • Contribute to technology that supports critical areas of healthcare and patient care
  • Get hands-on first-line ownership of real customer issues from day one — no sitting on the sidelines
  • Join a collaborative organization focused on learning, mentorship, and professional growth
  • Build a foundation for future career growth into areas such as cloud engineering, integrations, project engineering, cybersecurity, or advanced technical leadership
  • Work alongside experienced professionals who are invested in helping you grow and succeed

Compensation and benefits

  • Salary range: $70,000–$105,000, based on experience and qualifications
  • Comprehensive medical, dental, and vision coverage
  • Generous paid time off and paid parental leave
  • Retirement plan with company match
  • Ongoing learning and professional development opportunities
  • Collaborative and supportive team environment

Equal Opportunity Employer

Sectra is proud to be an equal opportunity employer and is committed to creating an inclusive workplace for all employees and applicants.

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