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Open nowPosted 26 hours ago

Technical Support Engineer

Secure Code Warrior3 open roles

Where
United States
Work mode
Remote
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Your applicationOpen nowTechnical Support EngineerSecure Code Warrior · United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Secure Code Warrior's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Secure Code Warrior postings stay open a median of 23 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 26 hours ago

Secure Code Warrior median: 23 days open

The posting

Software development is changing fast, and code is no longer written by humans alone. Secure Code Warrior is the AI Software Governance platform that gives organizations visibility into how their software is created, strengthens developer capability, and reduces risk before code reaches production. Built on a decade as the world's leading secure coding training platform, we're trusted by enterprises worldwide. We're a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom.

Join Secure Code Warrior and help us in our mission to create a safer digital landscape. We’re empowering organizations to secure their software–no matter how the code is written!

The Technical Support Engineer role is technical and customer-facing. You'll own Level 1 and Level 2 support tickets from first response to resolution. You'll resolve platform issues across our Portal, SSO, API and integrations, and you'll triage content-related tickets with clear documentation so they reach the right people quickly. As your expertise grows, you'll take on our content ticket types (Challenges, Missions, Coding Labs, Quests, Courses and Tournaments) and start fixing straightforward content bugs yourself.

You'll work with customers around the world, explaining technical information clearly and helping them get the most from the platform. You'll also work with internal teams such as Customer Success, Sales, Engineering and Content. Together you'll resolve issues, spot bugs and improvement opportunities, and share them with the teams who can act on them.

What You Will Do

  • Diagnose, troubleshoot and resolve Level 1 and Level 2 tickets across the Portal, SSO, API and integrations.
  • Identify content-related tickets, resolve level 1 and level 2 issues. Reproduce and document any level 3 issues clearly before escalating to Senior Technical Support or the Content team.
  • Follow our triage, escalation and customer communication workflows, and use good judgment on when to involve Engineering.
  • Own SLA compliance on your tickets, and keep ticket management clean so every ticket shows an accurate, up-to-date status.
  • Ensure tickets are resolved according to timelines & priorities, and raising escalations when needed.
  • Maintain a "closed-loop" communication style so customers and internal teams always know where an issue stands.
  • Flag potential bugs and improvements with clear reproduction steps and pass them to the right teams.
  • Contribute to the knowledge base with articles for common platform issues.
  • Grow into handling content tickets independently and fixing straightforward content bugs directly.

What You Will Bring

  • 1+ years of experience in technical support or a customer-facing technical role, ideally in a SaaS environment.
  • Demonstrable programming knowledge, including the ability to read code and debug issues.
  • Familiarity with SSO (such as SAML and OIDC), REST APIs and third-party integrations is a strong plus.
  • Strong analytical, troubleshooting and problem-solving skills.
  • Soft skills: empathy, a proactive approach, and a customer-focused mindset that keeps the customer experience at the center of every interaction.
  • Clear, confident written communication, especially when explaining technical issues to non-technical users.
  • Experience with software security would be a huge advantage but is not essential.
  • AI knowledge would be a huge benefit but is not essential, such as familiarity with AI coding assistants or how AI-generated code is created and reviewed.
  • A continuous-learning mindset and eagerness to grow your platform, content and security expertise.
  • A team player with a strong work ethic who takes ownership of your commitments.

You're joining us at an exciting stage of our journey, and you’re a key piece to what comes next. Expect real room to create impact and deliver on your ideas. The pace is quick and the bar is high; in return, you get genuine ownership and the kind of growth that only comes from building something that matters.

We also know you do your best work when you're rested and energized. Flexibility here runs on trust: we trust you to deliver when it counts, and we trust you to take the time you need to recharge. With teammates around the world, your hours can flex to fit your life, backed by generous leave and work-from-home options that help you make work work for you.

You'll join a tight-knit team that values humility and giving back, both to the community and to each other. Making the world a little brighter as we make it more secure is part of being a Warrior.

We live and work by the Warrior Code. It means getting feedback you can trust, shared without fear. It means no genius jerks: how you treat people counts as much as what you deliver. We do what we say we'll do, we celebrate the wins properly, and we do the right thing even when no one's watching. Come as you are, bring your best, and we'll do the same.

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One press. We do the rest.

  1. A CV for this posting

    Written against Secure Code Warrior's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Secure Code Warrior's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Secure Code Warrior's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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