The posting
Job Description
Security Watch Center Analyst
Key Responsibilities
- Incident Management & Response — Assist with the coordination and analysis of security incidents as they occur, verifying that documentation is accurate and complete, response actions are logged in real time, and all required follow-up actions (referrals, notifications, corrective actions) are tracked to closure.
- Workplace Violence Incident Analysis — Review and help coordinate the handling of workplace violence (WPV) incidents and threat assessments, ensuring proper documentation and routing to HR, Employee Relations, and Security Management per established protocols (e.g., WAVR-21-informed assessment). Identify the safety hazard(s) each incident exposes — physical access, insider threat indicators, gaps in reporting or escalation — and track the corresponding mitigation (post order changes, access control adjustments, training, follow-up monitoring) through to implementation and verification.
- Everbridge Monitoring & Briefing — Monitor Everbridge mass-notification and situational-awareness feeds, extract information with direct relevance to MWD facilities, staff, or operations, and prepare concise briefs for Watch Center leadership and SEMU management so that external events are translated into MWD-specific operational impact rather than raw alert traffic.
- Report Writing & Documentation — Prepare incident reports, shift/operational summaries, and performance assessments that support management decision-making and continuous improvement. Maintain consistent reporting standards across shifts so incidents are comparable and searchable over time.
- Crime & Incident Trend Analysis — Analyze incident and crime-related data across all sources — Watch Center logs, WPV cases, dispatched calls, and technology-generated data — to identify trends, emerging threats, and operational vulnerabilities. Produce recommendations that support security planning and resource allocation.
- Robodog Deployment Reporting — Review weekly robodog (autonomous patrol) reports from desert facilities and Lake Mathews, verify completeness and flag anomalies or coverage gaps, and roll findings into the broader incident trend analysis so patterns detected by autonomous patrol are addressed with the same rigor as officer-reported incidents. Track how identified trends (e.g., recurring perimeter activity, equipment faults, coverage blind spots) are being attended to — assigned owner, corrective action, and status — until resolved.
- Operational Decision-Making — Apply analytical and critical-thinking skills to evaluate rapidly evolving situations, synthesize incomplete information, and provide sound recommendations to Watch Center leadership during high-pressure or escalating incidents.
- Watch Center Staff Support — Assist with daily administrative and operational functions, including resource coordination, scheduling support, performance monitoring, and adherence to established policies, procedures, and post orders.
- Systems & Process Improvement — Evaluate current Watch Center workflows and recommend improvements, best practices, and efficiencies that increase consistency and service quality, including how incident, robodog, and Everbridge data feed into a single trend-reporting pipeline.
Compliance & Quality Assurance — Monitor that personnel maintain required qualifications, certifications, and training in accordance with contract standards; support staffing-requirement compliance and broader quality assurance efforts
Preferred Qualifications
- Prior exposure to workplace violence threat assessment processes or willingness to be trained in a recognized framework (e.g., WAVR-21).
- Experience supporting critical infrastructure, utility, or large-campus security operations.
- Familiarity with contract security operations (post orders, staffing compliance, vendor performance monitoring).
- Prior training or mentoring responsibilities in a shift-based operations environment.
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.
Securitas plays an essential role for our clients and in society. The GSOC Operator position or Security Watch Analyst helps maintain a safe and secure environment for our clients by providing centrally managed law enforcement radio monitoring with event logging and recording, alarm monitoring of intrusion detection systems, and emergency dispatch, incident reporting and analysis, and remote alarm panel programming. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
Are you interested in being part of our Team?
• Apply quickly and efficiently online
• Weekly pay and daily pay options
• Competitive benefits
With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.
See a different world.
#AF-PLA
About Us
Make an Impact at Securitas USA
Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.
At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.
Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.
Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.
Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.
Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].
