The posting
Job Description
SOC Operator
We help make your world a safer place.
Securitas is a global leader in advanced and sustainable security solutions, operating in 47 countries with over 355,000 employees and serving more than 150,000 clients worldwide. For more than 80 years, we’ve protected what matters most making us a trusted partner for clients and an employer of choice.
At Securitas, our mission is guided by our core values: Integrity, Vigilance, and Helpfulness. These values define who we are and drive how we serve our clients and communities.
Position Overview
As a SOC Operator, you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems, monitoring alarms and communications, dispatching emergency services, and documenting incidents in real time.
SOC Operators serve as the command center for security operations—ensuring rapid response, accurate reporting, and continuous situational awareness.
If you have experience in call centers, dispatch, customer service, or surveillance monitoring, this role is a great fit. If not, we provide the training needed to launch your career in the security field.
Key Responsibilities
- Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
- Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
- Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
- Event Logging & Reporting: Accurately log incidents, maintain detailed records, and prepare professional reports
- Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
- System Operations: Perform remote alarm panel programming and system troubleshooting as needed
- Customer Support: Provide clear, professional communication to clients, employees, and emergency responders
- Incident Analysis: Review events and assist with identifying trends or areas for improvement
Minimum Qualifications
- At least 18 years of age
- High School Diploma or GED (or willingness to obtain within six months)
- Legal authorization to work in the United States
- Reliable communication and transportation
- Ability to read, write, and speak English
- Successful completion of pre-employment screening (background check and drug test)
Preferred Experience
- Call center, dispatch, or monitoring experience
- Security operations center (SOC) experience
- Familiarity with CCTV, alarm systems, or dispatch software
Core Competencies
- Strong attention to detail and situational awareness
- Ability to multitask in a fast-paced, high-pressure environment
- Excellent communication skills (written and verbal)
- Strong problem-solving and decision-making abilities
- Professionalism and composure during emergencies
- Team-oriented with adaptability to changing conditions
Working Conditions
- Primarily seated in a centralized control room setting
- Extended periods of computer and system monitoring
- Fast-paced environment requiring quick decision-making
- May include evenings, weekends, holidays, or overtime
- Regular interaction with clients, employees, and emergency personnel
Why Join Securitas?
- Apply quickly and efficiently online
- Interview from the convenience of your home
- Weekly pay
- Competitive benefits package
- Flexible schedules
Equal Opportunity Employer
Securitas Security Services is proud to be an Equal Opportunity Employer. We are committed to diversity, equity, inclusion, and belonging in the workplace. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.
See a different world. Join Securitas today.
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About Us
Make an Impact at Securitas USA
Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.
At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.
Integrity
We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.
Vigilance
We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.
Helpfulness
We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.
Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].
