Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 17 hours ago

Engagement Manager

Sedona Digital

Where
Romania
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowEngagement ManagerSedona Digital · Romania

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sedona Digital's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 17 hours ago

The posting

Sedona Digital is a leading provider of IT Consulting and Services, specialising in Cloud Solutions, Software Engineering, Security, and Data & AI. We partner with enterprises to optimise their technology estates, delivering flexible engagement models ranging from augmentation to outcome-based projects and managed teams.

As part of our continued growth, we are seeking a Senior Engagement Manager to own and grow strategic client relationships from a service and commercial perspective. This role is about owning the client relationship, ensuring service excellence, commercial health, and long-term account growth across a portfolio of engagement types.

Who We Are

At Sedona, we thrive on solving complex challenges. By blending design, engineering, and analytics, we help organisations harness the power of technology to create innovative digital experiences and shape their future.

We are looking for an experienced Engagement Leader who excels at relationship management, governance, and commercial ownership, and who is comfortable operating across different commercial models and varying delivery approaches.

Your Role at Sedona Digital

As a Senior Engagement Manager, you will act as the primary owner of the client relationship from a service viewpoint, ensuring our services are delivered effectively, commercially sound, and aligned to client outcomes.

This is a hands-on role ideal for someone who has deep delivery experience and wants to shape impactful digital transformation programs. You will oversee multiple engagement models and be accountable for service performance, governance, contract renewals, incremental change, and client satisfaction, while working in a matrix management model where many delivery team members report into Engineering Managers elsewhere in the business.

This is a hands-on leadership role with a strategic outlook, ideal for someone who has deep delivery experience and wants to shape impactful digital transformation programs.

Key Responsibilities :

  • Own the overall client relationship from a service and delivery perspective, acting as the primary senior point of contact and escalation.
  • Build and maintain strong, trusted relationships with senior client stakeholders through regular engagement, including at least monthly on-site visits.
  • Provide overall service leadership across software engineering, testing, cloud, and support engagements, ensuring consistent service quality across all delivery models.
  • Establish, run, and continuously improve service governance, including service reviews, QBRs, steering forums, and operational checkpoints.
  • Produce and present regular service reporting covering delivery performance, financials, risks, dependencies, and continuous improvement actions.
  • Work closely with Sales and Account leadership to support account growth, retention, and expansion opportunities.
  • Own commercial management of the account, including contract renewals, extensions, change control, and small-to-medium scope additions.
  • Draft, negotiate, and manage Statements of Work (SOWs) for incremental changes and new services.
  • Track and manage account financials, forecasts, and margins.
  • Ensure all services are delivered in line with contractual commitments and remain commercially viable.
  • Provide delivery oversight either directly or working through Engineering Managers.
  • Ensure the right skills, capacity, and engagement model are in place to meet current and future client needs.
  • Proactively identify service, delivery, and commercial risks, owning mitigation and escalation as required.
  • Act as the senior escalation point for service issues, driving resolution and maintaining client confidence.
  • Directly manage a number of resources where appropriate to the client and business needs.
  • Operate effectively within a matrix management model, influencing and coordinating teams who report into Engineering Managers elsewhere in the business.
  • Support performance management, engagement, and development of people aligned to the account.

Requirements

To excel in this role, you should have:

  • 7+ years’ experience in client-facing delivery, engagement, or service management roles within digital, software, or cloud services.
  • Proven experience owning senior client relationships across Professional Services.
  • Strong commercial acumen, with hands-on experience managing SOWs, renewals, budgets, and margins.
  • Solid understanding of modern software delivery, cloud platforms, and testing practices.
  • Confidence engaging with both technical and non-technical stakeholders at all levels.
  • Experience running service governance, reporting, project boards and QBRs.
  • Experience working with customers in Banking, Financial Services, and Insurance.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Ability to balance client advocacy with commercial and operational discipline.

Ideally you will also be able to bring:

  • Experience in managed services or long-running enterprise engagements.
  • Familiarity with Agile delivery environments.
  • Azure or cloud certifications / Microsoft technology delivery / Microsoft partnered delivery.
  • Exposure to AI-assisted development, testing, or transformation initiatives.

Why Join Sedona Digital?

Our values of Integrity, Persistence, and Impact, guide everything we do. Join us in shaping the future while making a meaningful difference for our clients and team.

Benefits

  • Private medical insurance
  • Training on market trends and client needs
  • Continuous personal improvement - 8h/month during work hours
  • 21 days annual leave, with one day per year extra up to 25 days
  • 3 health days that can be taken without medical proof
  • 1 day for your Birthday off
  • 0.5 days Christmas Shopping off
  • Competitive package
  • Quarterly fun budget for team events
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sedona Digital's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sedona Digital's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sedona Digital's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.