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Open nowPosted 19 days ago

Network Operations Centre (NOC) Engineer | SEIDOR Networks

SEIDOR8 open roles

Where
Johannesburg, South Africa, Remote
Work mode
Remote
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Your applicationOpen nowNetwork Operations Centre (NOC) Engineer | SEIDOR NetworksSEIDOR · Johannesburg, South Africa, Remote

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  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: posted 19 days ago

The posting

SEIDOR Networks is looking for a NOC Engineer to join a growing team based in Woodmead, JHB.

The SEIDOR Networks NOC performs exception-based remote monitoring of customer network devices, servers and endpoints to key global regions. Exceptions are identified and automatically logged to provide remote technical IT support to these customers.

He/she is responsible for the management of the Alerts board and resolving all relevant alerts created daily. The NOC engineer will also assist the NOC Administrator with improvements, day-to-day tasks and escalations as necessary.

This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

Role Requirements

  • Must have at least 2-years industry-relevant experience
  • Must be able to travel to and from the Woodmead office to perform his/her daily duties as needed

Essential Technical Knowledge and Experience

  • A+ / N+
  • MCSE (Microsoft Certified Systems Engineer)
  • At least 2-years’ Microsoft 365 technical work experience
  • Understanding of Public Cloud and at least 1-years’ technical experience
  • At least 2-years working experience with any routing vendor equipment and/or software
  • At least 2-years’ experience with Layer-2 networking and VLAN’s
  • At least 2-years’ work experience with Sophos XG Firewalls
  • Advanced Microsoft Windows Desktop Operating Systems
  • Advanced Microsoft Office Suite skills
  • Advanced Microsoft Windows Server Operating Systems
  • Advanced Microsoft Active Directory and Group Policy knowledge experience
  • Advanced Microsoft Hyper-V knowledge with at least 3-years’ experience
  • Advanced DHCP and DNS Functionality

Advanced understanding of:

  • Switching / VLAN’s
  • Routing / NAT / Dynamic Routing
  • Packet flow
  • Email flow
  • UTM and Firewall appliances
  • Wireless networks

Advantageous Certifications and Knowledge:

  • ITIL Foundation
  • N-Able
  • ConnectWise Manage
  • CCNA (Cisco Certified Network Administrator) is beneficial
  • Basic scripting
  • Mimecast
  • cPanel
  • SSL Certificates
  • Apache / IIS knowledge

Key Responsibilities:

  • Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
  • Identify, report, and resolve network, VLAN, Wi-Fi and server connectivity problems
  • Identify, report, and resolve Firewall, VPN & Internet connectivity problems
  • Identify, report, and resolve possible Ant-Virus, Windows Patching, and other security exceptions from dashboards
  • Identify and report pre-emptive server hardware failures
  • Identify and report on Windows and Hyper-V health
  • Identify and report exceptions from daily backup checks
  • Identify and report server disk space exceptions
  • Identify and report Windows DHCP & DNS warnings
  • Ability to work in a team & independently to provide customer service
  • Ability to prioritize, escalate and request assistance when needed in a timely manner
  • Must be open to learning new technologies and service delivery methodologies
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