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Open nowPosted 10 hours ago

[PCD] Analista de Customer Centric Júnior CX

selbetti85 open roles

Where
Joinville, Santa Catarina, BR
Work mode
On site
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Your applicationOpen now[PCD] Analista de Customer Centric Júnior CXselbetti · Joinville, Santa Catarina, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on selbetti's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. selbetti postings stay open a median of 7 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 10 hours ago

selbetti median: 7 days open

The posting

Sobre a Selbetti Somos uma empresa brasileira de tecnologia que, desde 1977, desenvolve soluções em hardware e software para transformar a experiência dos nossos clientes. A inovação e a evolução constante fazem parte da nossa trajetória 🟠🟩!

Sobre a oportunidade Estamos em busca de uma pessoa para atuar como Customer Centric Junior para transformar feedbacks em ações reais, ajudando times internos a entregar jornadas mais simples, humanas e eficientes.🚀

  • Mapear a jornada do cliente e identificar pontos de melhoria.
  • Coletar, organizar e analisar feedbacks de diferentes canais.
  • Apoiar pesquisas de satisfação (NPS, CSAT, CES etc.).
  • Produzir relatórios e insights para áreas de negócio.
  • Acompanhar indicadores de experiência do cliente.
  • Colaborar com times de Produto, Marketing e Atendimento.
  • Participar de projetos de melhoria contínua da experiência.
  • Vaga exclusiva para pessoas com deficiência (PCD).
  • Experiência prévia (estágio ou CLT) com atendimento, CX, CS ou áreas relacionadas.
  • Conhecimento intermediário em Excel ou Google Sheets.

Diferenciais

  • Vivência com NPS, CSAT, pesquisas de clima ou de satisfação.
  • Noções de jornada do cliente, UX ou Design Thinking.
  • Experiência em empresas de tecnologia, produtos digitais ou contact center.
  • Conhecimento em ferramentas de CRM, help desk ou atendimento omnichannel.
  • Alelo Tudo (Alimentação e Refeição);
  • Plano de saúde;
  • Plano odontológico;
  • Vale-transporte;
  • Wellhub;
  • Seguro de vida;
  • Bolsa de estudos e idiomas;
  • Programa Anual de Participação nos Lucros;
  • Day Off no aniversário;
  • Licença-maternidade estendida;
  • Presente no início da gestação;
  • Acompanhamento gratuito com psicóloga;
  • Plano de saúde para pets;
  • Entre muitos outros benefícios!

Conheça mais sobre a Selbetti 💚 Quer saber mais sobre nossa história, cultura e novidades? Acesse nosso site e acompanhe nossas redes sociais: selbetti.com.br | @selbettioficial

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    The review screen in CV Rocket: how each CV was read, round by round.

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