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Open nowPosted 5 days ago

Customer Service Team Lead | logistieke sector | Verrebroek

SELECT HR

Where
Sint-Niklaas, Belgium
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Your applicationOpen nowCustomer Service Team Lead | logistieke sector | VerrebroekSELECT HR · Sint-Niklaas, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SELECT HR's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted 5 days ago

The posting

In de functie van Customer Service Team Lead ben je verantwoordelijk voor de dagelijkse aansturing van het customer service team en zorg je voor een optimale dienstverlening naar klanten toe. Je takenpakket bestaat onder andere uit:

  • Aansturen, begeleiden en coachen van een team customer service medewerkers;
  • Bewaken van de dagelijkse operationele werking en ondersteunen bij complexe dossiers;
  • Toezien op een correcte verwerking van klantenorders en administratieve opvolging;
  • Controleren van pre-facturatie en zorgen voor een tijdige en correcte afhandeling;
  • Fungeren als aanspreekpunt bij escalaties, klachten en uitzonderlijke klantvragen;
  • Opvolgen van KPI's, prestaties en processen en rapporteren aan het management;
  • Nauwe samenwerking met interne afdelingen zoals Planning, Operations en Sales;
  • Ondersteunen van nieuwe medewerkers tijdens hun inwerktraject;
  • Actief meewerken aan optimalisatie- en verbeterprojecten;
  • Bijspringen binnen het team tijdens drukke periodes of bij operationele uitdagingen.

Voor deze functie zoeken we een klantgerichte en daadkrachtige leidinggevende met een passie voor logistiek en dienstverlening.

  • Ervaring binnen Customer Service, Logistics of Transport;
  • Minstens enkele jaren ervaring in het aansturen van een team;
  • Sterke people management vaardigheden en een coachende leiderschapsstijl;
  • Administratief sterk en vertrouwd met facturatieprocessen;
  • Organisatorisch sterk, proactief en oplossingsgericht;
  • Zeer goede kennis van Nederlands en Engels;
  • Kennis van Frans en/of ADR-regelgeving vormt een pluspunt;
  • Goede kennis van MS Office en een vlotte affiniteit met nieuwe softwarepakketten.

Posting text belongs to the employer. Removal requests: contact us.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SELECT HR's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SELECT HR's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SELECT HR's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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