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Open nowPosted 12 days ago

Assistant Manager, Stewarding

seminolehardrock861 open roles

Where
Hard Rock Casino Cincinnati
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Your applicationOpen nowAssistant Manager, Stewardingseminolehardrock · Hard Rock Casino Cincinnati

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. seminolehardrock postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 12 days ago

seminolehardrock median: 7 days open

The posting

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Assistant Manager – Stewarding

Overview:

Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.

Responsibilities:

  • Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
  • Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
  • Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
  • Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
  • Recommends adjustments to departmental procedures to more effectively service the guest.
  • Resolves problem situations to ensure total guest satisfaction.
  • Prepares daily reports and promotes effective communication both internally and with other departments.
  • Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
  • Resolve guest problems/requests to ensure total customer satisfaction.
  • Attend and participate in meetings, completing follow-up as assigned.
  • Perform work regularly and predictably.
  • Perform other duties as assigned.

Qualifications:

This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.

Additional Details:

  • Be flexible to work varying shifts and time schedules as needed.
  • Communicate effectively with all levels of employees and guests.
  • Review and comprehend all necessary documentation.
  • Ability to use a typewriter, 10-key, computer, etc.
  • Ability to review reports and observe activities subordinates.
  • Present ideas and information in a clear manner.
  • Perform well under pressure.
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