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Open nowFirst seen 1 hour ago

Client Services Coordinator

seniorhelpers-york5 open roles

Where
York, PA
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Your applicationOpen nowClient Services Coordinatorseniorhelpers-york · York, PA

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Share of postings closed within
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  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: first seen 1 hour ago

The posting

Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW! Senior Helpers culture is based on strong core values, recognition of achievements, and respect!

We are actively looking for a full time Client Services Coordinator, based in our York office to support our clients in York and Adams counties.

Primary Responsibilities

  • Responsible for Day 1 Intros of Caregivers to Clients in their homes
  • Calls Clients after Day 1 to ensure appropriate fit and overall satisfaction, and remedies any concerns
  • Responsible for 30/60/90 day follow-up with client (or their family) to ensure continued satisfaction of services
  • Periodically performs reassessment of existing clients to determine if care plan needs to be adjusted due to changing conditions with the client’s mental and physical state
  • Updates and Maintains Client Records for all Client Services related activities
  • When in the office, takes service inquiry calls and assists in scheduling assessments for prospective clients
  • Works with the Care Manager on any client satisfaction issues through remediation
  • Perform on-call duties as assigned by the Care Manager
  • Other duties as assigned.

Qualifications

  • College degree preferred with one year of related work experience in the Home Care Industry, or 5 years relevant work experience in the Home Care Industry.
  • Minimum of 6 months experience in a customer service role.
  • Must be willing to drive to client’s homes as needed within the territory (York and Adams Counties). May use company car for transportation.
  • Must have excellent phone skills and follow-up skills with prospects, clients and client families
  • Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
  • Proactive problem prevention and issue resolution leadership ability
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook required
  • Ability to learn other software programs quickly
  • Ability to work independently and as part of a team

Benefits:

  • Starting Salary of $50,000 based upon experience
  • Bi-weekly performance based bonus potential
  • Commission potential
  • Eligible for Medical, Dental, Life Insurance, Short Term Disability Insurance and more after 30 days
  • 2 weeks paid vacation + 8 paid company holidays
  • On-Call Pay
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