The posting
Pay Rate: $25.13/hr.
About Sensei
Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.
Position Description:
The Room Attendant is an integral part of the housekeeping team, responsible for the cleanliness of the Resort guest rooms and public spaces. The Room Attendant will service vacant and occupied guest rooms, all while providing attentive and anticipatory guest service.
Responsibilities:
- Cleaning and servicing of assigned guestrooms or common areas when directed, according to Sensei’s established standards of procedures
- Provide vacant, occupied, and departure cleaning service in guest living space, bedroom and bathroom areas
- Delivering guest request items
- Setting vacant rooms to uniform arrangement, as determined by the resorts procedures
- Setting arrival guestrooms to individual guest preferences as directed
- Changing linens; making beds; filling and delivering room water service; organizing resort printed collateral and other guest amenities; straightening furniture and guest items, including clothing and toiletries
- May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glassware, silverware, etc.
- Cleaning and straightening of guest corridors and common areas
- Dusting and vacuuming of rooms and corridors; emptying trash in rooms and corridors, and cleaning of waste receptacles
- Reporting all lost and found items to security or supervisors, with proper logging of when and where the item was found
- Referencing and maintaining digital shift logs of all rooms serviced; Reporting any unusual circumstances to supervisors, such as no luggage in stay-over, no service needed, sleep-outs, guests smoking in rooms, etc.
- Reporting any faulty equipment, supply needs, maintenance needs, safety hazards and other concerns immediately to your supervisor.
- Being courteous and helpful to resort guests, including reporting any guest requests or preferences to supervisor
- Completing assigned tasks as outlined by supervisors, and in a timely manner
- Organizing and cleaning of workstation and cart; replenishing supplies and equipment as needed before, during, and at the end of the shift
- Practicing safety standards at all times, and successfully complete all training or certification processes needed for the position
- Ensuring the confidentiality and security of all guests
- Perform all job duties In a safe manner and abide by all safety policies and procedures
- Adhere to all company and departmental guidelines
- Perform other tasks as requested by supervisor
- Demonstrate warmth and sincerity in all interactions
- Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
- Take ownership of all guest requests and be proactive in ensuring resolution as needed
- Maintain impeccable grooming and personal hygiene at all times and wear uniform as directed
- Uphold Sensei values in daily practices
- Successfully complete all training and certifications needed for the position
- Ensure the confidentiality and security of all guests
- Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor
- Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
- Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
- Teamwork - Develop and promote teamwork and cooperation among co-workers
- Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
- Other duties as assigned
Requirements:
- Must be able to multi-task in a calm manner and on a timely basis, with attention to detail and follow-through.
- Must have attention to detail
- Must be 18 years or older
Qualifications:
- 2+ years experience in housekeeping/room attendant role
- 2+ years experience in Luxury Hotel/Retreat setting
Traits We Value:
- Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
- Collaborative mentality and the ability to recognize how to get things done as a team
- Self-confidence and composure to accept critique, process it, and apply the learnings to improve
- Resourceful and adaptable, understanding that a big idea can come from anywhere
- Open to learning, developing new skills and professional experiences
- Loves a good challenge
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
Compensation & Benefits:
- Competitive Salary
- Robust and comprehensive Health Insurance Medical (100% paid HMO), Dental, Vision, Life, Disability Insurance and Voluntary Insurance Plans
- Employee Assistance Program
- 401k Plan Matching
- Tax Savings Benefits Plans Pre-tax 401k Matching Plan Healthcare Flexible Spending Account (FSA) Saving Plan
- Wellbeing Benefit - Monthly allowance for wellness/wellbeing related expenses
- Employee Discount Program
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of Income for child support obligations, or credit history or report.
