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Open nowPosted 4 days ago

Customer Service Representative

Serigraph16 open roles

Where
West Bend, WI
Work mode
On site
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Your applicationOpen nowCustomer Service RepresentativeSerigraph · West Bend, WI

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Serigraph's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Serigraph postings stay open a median of 44 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 4 days ago

Serigraph median: 44 days open

The posting

Are you a detail-oriented professional who enjoys building strong customer relationships and keeping projects on track? Join Serigraph's Specialty Graphics team as a Customer Service Representative, where you'll play a key role in delivering exceptional service and ensuring customer orders move seamlessly from entry to shipment.

What You'll Do

  • Enter and process customer orders accurately and efficiently.
  • Coordinate production schedules to meet customer deadlines and business needs.
  • Manage shipment logistics and expedite orders when necessary.
  • Communicate with customers, sales representatives, and operations teams regarding order status, schedules, and updates.
  • Process purchase orders, schedule changes, and rerun documentation.
  • Monitor customer inventory levels and support margin objectives.
  • Review production reports and maintain accurate records.
  • Help identify and resolve quality concerns to ensure customer satisfaction.
  • Support quality, safety, and environmental standards throughout daily operations.

What We're Looking For

  • High school diploma or equivalent.
  • Strong customer service and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Computer proficiency and experience entering data into business systems.
  • Strong attention to detail and organizational skills.
  • Ability to collaborate effectively with customers and internal teams.
  • Experience with order entry, customer service, or production scheduling.
  • Manufacturing or print industry experience.
  • ERP system experience.
  • Strong written and verbal communication skills.
  • Familiarity with inventory management and production processes.

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets. Our core business is decorating plastic. We print, form, mold, finish and fulfill in-house. Serigraph specializes in transforming our customer’s brands to the physical world through print. Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service! The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:

Competitive wages

Access to earned wages before the scheduled payday

Paid time off, 10 paid holidays, and a vacation buy/sell program

Free onsite healthcare and telemedicine including COVID testing

Full benefits package including health, dental, vision, disability, and life insurance

401(k) eligibility on day one

Free onsite fitness facility and walking trails

Cross training, growth, and promotion from within

What are you waiting for? Apply to join the Serigraph team today!

*Serigraph is an Equal Opportunity Employer*

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