The posting
At Serv-U-Success, our Regional Directors lead through people. In this role, I will be accountable for the performance, leadership, and culture of a region encompassing up to 40 retail locations. I will develop Field Operations Managers as strong people leaders and business operators, strengthen the leadership pipeline, and create greater consistency across every store in my region.
This is a highly visible, field-based leadership role—not a desk job. I will spend significant time in stores, observing the work firsthand, coaching leaders, strengthening customer relationships, and turning the practices of our strongest locations into repeatable standards across the region. My success will be measured by business results, the strength of my leadership bench, consistency of execution, and sustained customer trust.
The ideal candidate will live in the Indianapolis, IN Metro Area.
What I'll Do
- Lead regional performance across sales, execution, labor efficiency, quality, safety, compliance, engagement, and retention.
- Directly lead and develop Field Operations Managers, helping them become stronger people managers, coaches, and business leaders.
- Ensure Store Managers are equipped and accountable to lead daily operations, maintain store standards, and strengthen customer partnerships.
- Use business data and firsthand field observations to identify performance gaps, address root causes, and scale successful practices across the region.
- Build a strong leadership pipeline through talent assessment, succession planning, development plans, and meaningful coaching.
- Oversee regional workforce planning and labor strategy, balancing business needs, staffing resources, and cost discipline.
- Maintain a regular presence in stores to validate performance, coach leaders, reinforce expectations, and understand team and customer needs.
- Partner with People Operations, Talent Acquisition, Training, and other support teams to improve hiring, development, engagement, performance management, and operational execution.
- Manage significant operational, people, and customer escalations that extend beyond the Field Operations Manager’s scope.
- Lead consistent execution of safety, compliance, timekeeping, and risk-management expectations across the region.
What It Takes
- The ability to lead through others by setting clear expectations, creating ownership, and holding leaders accountable.
- A coaching mindset that balances recognition, candid feedback, and meaningful growth opportunities.
- A people-first leadership style grounded in sound operational and financial judgment.
- The ability to use data while remaining attentive to the people, circumstances, and behaviors behind the numbers.
- Clear, direct communication and the emotional steadiness to navigate change and difficult situations.
- A focus on identifying root causes and building sustainable solutions rather than relying on temporary fixes.
- A collaborative approach that encourages questions, respectful challenge, and better decision-making.
- The adaptability, discipline, and follow-through needed to manage competing priorities across multiple locations.
What I Bring
- Seven to ten years of multi-unit leadership experience; retail, service, merchandising, or a related operating environment is preferred.
- A demonstrated ability to develop leaders, build succession pipelines, improve performance, and deliver results across multiple locations.
- Strong business and analytical skills, including the ability to translate performance information into practical action.
- Experience managing labor, staffing, operating costs, and performance across a geographically dispersed team.
- Confidence using business and workforce systems; experience with Microsoft 365, Power BI, ADP Workforce Now, or SubItUp is beneficial.
- A bachelor’s degree in business or a related field is preferred, or an equivalent combination of education and relevant leadership experience.
- A valid driver’s license and the ability to travel throughout the assigned region up to four days per week.
- The ability to work in an active retail environment, including standing and walking for extended periods and occasionally lifting or moving products and equipment in accordance with position requirements.
At Serv-U-Success, our Mission is to deliver exceptional results to our customers every day with innovative, best-in class execution, achieved by inspiring and empowering team members who share a passion for being part of something bigger than themselves.
We show our Values in everything we do:
- Passion – We energize, engage, and inspire others because we love what we do and how we do it.
- Empowerment – We have permission to take risks, be transparent, and do the right thing to serve our customers and team.
- Innovation – We are relentlessly curious and determined to find a better way of doing things together.
- Balance – We believe that a well-rounded life outside of work is essential for personal well-being and professional success. We make time for things we have to do as well as the things we want to do.
- Teamwork – We want individuals to dream, value differences, and celebrate achievements to create something bigger than themselves.
At Serv-U-Success, our values guide both our relationships and our actions. Each value reflects and reinforces our commitment to Equal Employment Opportunity. We believe in equality, affirming the worth and freedom of every individual, and treating all people with respect and dignity. In line with this philosophy, our policy is to ensure that Serv-U-Success complies with all state, federal, and local laws prohibiting discrimination based on race, color, religion, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other factor unrelated to a person's skills and job performance. This commitment applies to all employment practices, including hiring, firing, compensation, promotion, and other terms and conditions of employment.
In alignment with our core values of passion, empowerment, innovation, balance, and teamwork, we are committed to fostering a workplace where every individual is valued for their unique contributions. We strive to make employment decisions based solely on qualifications, experience, and performance, ensuring fairness and promoting a culture of inclusivity. Our dedication to diversity is a reflection of our belief that the strength of our team comes from embracing differences, and that true success is built on respect for all individuals, regardless of race, color, creed, ethnicity, gender, age, sexual orientation, gender identity, or disabilities.
