The posting
Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
Opportunity to grow as part of the Practice Associate Career Ladder!
Job Summary:
The Practice Associate II – Specialty Coordination (FPO) is responsible for ensuring an exceptional patient experience during patient care coordination and back office responsibilities, including complex scheduling and intra-specialty scheduling. The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.
Job Responsibilities:
- Greet patients and visitors.
- Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient.
- Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
- Schedule follow-up appointments, referrals, and other related tests as requested by the provider in a timely and accurate manner. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
- Answer patient telephone calls promptly and attempt to resolve patient inquiries within the same phone call. Responds to patient portal messages and patient voicemail within 24 business hours.
- Collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
- Educate patients on benefits on using patient portal and assist patient to sign up for patient portal.
- Ensures "warm transfer" of calls/inquiries are routed to the correct party for resolution. Escalates cases as appropriate. Helps identify trends that need escalation.
- Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of patient and prepares requisitions.
- Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
- Establishes a positive engagement with patients and their families based on trust, patient-centered service, and addressing needs in a timely manner. Supports patients and families through entire treatment plan.
- Performs real-time insurance verification. Informs patient of insurance requirements for services provided. Escalates cases for resolution as appropriate. Helps identify trends.
- May rotate to other sites as needed.
- May assist Supervisor/Manager with special projects as needed.
Job Qualifications:
- High school diploma or equivalency is required.
- A minimum of 3 years’ relevant experience.
- Intermediate knowledge/proficiency of Medical Terminology.
- Good organizational and problem solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
- Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations. Including the ability to maintain professional demeanor under pressure due to the high volume and urgent nature of calls.
- Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to handle situations with respect, tact and sensitivity.
- Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely.
- Ability to participate as a member of a team, including demonstrating reliability, punctuality, professionalism, respect and adaptability to new and changing situations.
- Ability to work independently and multi-task with constant follow-through.
- Candidate must demonstrate excellent verbal and written communication skills.
- Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
- Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Must be a motivated individual with a positive mindset and exceptional work ethic.
- Prior experience in Epic/EHR is preferred.
- Prior experience in a medical office setting or customer service environment is preferred.
- Bilingual English/Spanish a plus, but not required.
Hourly Rate Ranges: $25.10 - $31.01
Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
