The posting
Top Healthcare Provider Network
The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.
Opportunity to grow as part of the Practice Associate Career Ladder!
Job Summary:
The Practice Associate II - Physical Therapy (Orthopedic Surgery) is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.
Job Responsibilities:
- Greet patients and visitors and answer patient telephone calls.
- Review the daily and weekly schedule frequently.
- Obtain all required registration and intake information from patients; verify and/or update any new insurance eligibility, benefits or other information, accurately indicate arrivals, cancellations and no-shows.
- Responds to financial information inquiries such explanation of charges, out of network benefits, out of pocket expenses and related activities.
- Schedule follow-up appointments, referrals, and other related tests as requested. Obtain prior authorizations and referrals for follow up care as needed.
- May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
- Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of patient and prepares requisitions.
- Performs real-time insurance verification. Escalates cases for resolution as appropriate.
- Collaborate with providers to obtain and monitor insurance authorizations, follow up on pending authorization requests, and proactively resolve scheduling, coverage, and authorization-related issues with minimal patient involvement.
- May rotate to other sites as needed.
- May assist Supervisor/Manager with special projects as needed.
- Performs other related duties as assigned.
Job Requirements:
- High school diploma or equivalency is required.
- A minimum of 3 years’ relevant experience.
- Intermediate knowledge/proficiency of Medical Terminology.
- Demonstrate proficiency and/or understanding of medical billing and up to date insurance eligibility.
- Good organizational and problem solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
- Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations.
- Excellent relationship management skills including but not limited to emotional intelligence, interpersonal skills, empathy and ability to handle situations with respect, tact and sensitivity.
- Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely manner.
- Candidate must demonstrate excellent verbal and written communication skills.
- Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Prior experience in Epic/EHR preferred.
- Prior experience in a medical office setting or customer service environment is preferred.
- Bilingual English/Spanish a plus, but not required.
Hourly Rate Ranges: $25.10 - $31.01
Note: Our salary offers will fall within these ranges, taking into account experience, skill set, and other differentiating factors including education.
61st Street Service Corporation
At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.
We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.
