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Open nowPosted 136 days ago

Junior System Administrator

Serviqual4 open roles

Where
Riche Terre
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Your applicationOpen nowJunior System AdministratorServiqual · Riche Terre

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Serviqual's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 136 days ago

The posting

Key Responsibilities:

  • Serve as the first line of support for internal and external users seeking technical assistance via phone, email, or ticketing system.
  • Perform remote troubleshooting using diagnostic tools and targeted questioning to identify and resolve issues.
  • Determine the best solution based on the nature of the problem and the information provided.
  • Install, configure, and maintain computer systems, applications, and hardware in compliance with company standards.
  • Install, configure, and troubleshoot printers, scanners, and other peripheral devices.
  • Guide users through step-by-step solutions to resolve incidents and technical challenges.
  • Escalate unresolved issues to higher-level support teams while maintaining responsibility for follow-up and resolution tracking.
  • Provide users with accurate and timely information about IT products, services, and system updates.
  • Maintain clear and consistent communication with users regarding the status of their requests or issues.
  • Deliver on-site support when necessary or requested by clients or internal teams.
  • Gather user feedback and suggestions, and relay insights to relevant internal teams for service or process improvement.
  • Continuously seek opportunities to enhance support procedures and contribute to knowledge base documentation.

Qualifications and Skills:

  • Diploma or bachelor's degree in information technology, Computer Science, or a related field.
  • Proven experience in a technical support or IT helpdesk role is a plus.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Familiarity with Windows OS, Office 365, remote support tools, and basic networking concepts.
  • Excellent problem-solving skills and a customer-focused mindset.
  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Willingness to learn and grow within a fast-paced IT environment.

Why Join Us?

This role provides a great opportunity for recent graduates or early-career IT professionals to gain hands-on experience in a dynamic environment. You'll work alongside experienced professionals, contribute to impactful projects, and develop your skills as you grow in your IT career.

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