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Open nowFirst seen 43 hours ago

VP Customer Success

Sett19 open roles

Where
Tel Aviv Office.
Work mode
Hybrid
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Your applicationOpen nowVP Customer SuccessSett · Tel Aviv Office.

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sett's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Sett postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 43 hours ago

Sett median: 1 days open

The posting

About Sett

Sett is a UA creative performance platform for mobile gaming. We build agentic AI systems that analyze performance data, generate diverse playable and video ad concepts, deploy them to ad networks, and continuously learn from the results. The full creative loop. Automated, and done better than humans only.

The role

As Sett scales, our customer organization becomes one of the company’s most critical growth engines. We are now looking for a VP Customer Success to build and lead that engine. This is not a classic Customer Success role. Your mission is to ensure that Sett’s customers do not just like working with us - they understand the value, achieve measurable outcomes, expand over time, and trust Sett as a strategic partner.

Responsibilities

  • Build the CS (partnerships growth) operating system - Design and run the core operating system for onboarding, customer health, renewals, and expansion
  • Own growth & retention - Drive NRR, renewals, and expansion based on real customer value and readiness
  • Build & lead the Customer Org - Scale and manage the customer org, develop leaders, and build a high-performing team
  • Drive data discipline - Make customer decisions data-driven across health, retention, and revenue
  • Own cross-functional customer execution - Align sales, product, and delivery teams around the customer journey and lead a strong customer-first mindset
  • Build the customer playbook - Define how customers succeed, grow, and deliver feedback into the product

Requirements

  • 8–12+ years in Customer Success, Account Management, or post-sale revenue leadership
  • Strong experience in team management, including managing managers
  • Proven ownership of NRR, renewals, retention, and expansion
  • Experience building customer success / customer growth systems from a messy or founder-led stage
  • Strong track record in hiring, developing, and upgrading teams
  • Strong ability to design and implement processes, workflows, and operating systems that drive measurable outcomes
  • High data discipline: dashboards, metrics, inspection, and accountability
  • Experience working closely with Product, Sales, Finance, and executive teams
  • Excellent communication skills with the ability to be clear, direct, and aligned across stakeholders
  • Ability to operate in high-speed, ambiguous startup environments
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sett's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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