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Open nowPosted 12 days ago

Telemarketing Agent (Sparks English)

Seven Retail90 open roles

Where
Jakarta, Indonesia
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Your applicationOpen nowTelemarketing Agent (Sparks English)Seven Retail · Jakarta, Indonesia
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Seven Retail's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Seven Retail postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 12 days ago

Seven Retail median: 10 days open

The posting

Tanggung Jawab Pekerjaan

  • Melakukan panggilan keluar (outbound chat/calls) kepada calon pelanggan dari daftar atau database yang telah disediakan.
  • Memperkenalkan dan mempromosikan produk, layanan, atau penawaran yang sedang berlangsung.
  • Mengidentifikasi dan mengkualifikasi calon pelanggan (leads) dengan memahami kebutuhan dan minat mereka.
  • Mencatat dan memperbarui informasi pelanggan secara akurat di sistem CRM.
  • Memberikan masukan dan wawasan kepada tim pemasaran atau penjualan.
  • Memberikan saran untuk meningkatkan skrip panggilan atau strategi penjualan.

- Penjualan & Penjadwalan Janji Temu:

  • Mempromosikan dan menjual produk atau layanan kepada calon pelanggan yang berminat.
  • Menggunakan komunikasi yang persuasif untuk menonjolkan manfaat utama produk atau layanan.
  • Melakukan survei sederhana atau mengumpulkan umpan balik dari pelanggan.
  • Menjadwalkan janji temu antara calon pelanggan yang memenuhi kualifikasi dengan Student Advisor.
  • Melakukan tindak lanjut (follow-up) kepada calon pelanggan yang menunjukkan ketertarikan tetapi belum mengambil keputusan.

- Kepatuhan & Kualitas:

  • Selalu memperbarui pengetahuan mengenai produk dan layanan agar dapat menjawab pertanyaan pelanggan.
  • Mengikuti skrip panggilan dengan tetap menjaga percakapan agar terasa natural dan menarik.
  • Menangani keberatan atau penolakan pelanggan dengan sopan dan profesional.
  • Membuat laporan rutin mengenai performa dan hasil panggilan.
  • Mengikuti sesi pelatihan untuk meningkatkan kemampuan komunikasi dan penjualan.

Kualifikasi

  • Memiliki orientasi pelayanan dan fokus terhadap kebutuhan pelanggan.
  • Memiliki kemampuan penjualan yang terbukti, termasuk kemampuan melakukan pitching dan mencapai closing.
  • Minimal memiliki pengalaman 1 tahun di bidang telemarketing atau layanan pelanggan (customer service).
  • Pengalaman di industri pendidikan (Education Industry) menjadi nilai tambah.
  • Memiliki kemampuan komunikasi, negosiasi, dan mendengarkan secara aktif yang baik.
  • Memiliki sikap positif, mampu bekerja sama dalam tim, serta berorientasi pada hasil.
  • Bersedia bekerja pada akhir pekan dan dengan sistem kerja shift (hari libur berada di antara Senin–Jumat).
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