The posting
Job Description
Shaner Hotels is seeking a dynamic, results-driven General Manager to lead all aspects of hotel operations while delivering exceptional guest experiences, driving financial performance, and developing a high-performing team. The General Manager is responsible for ensuring the hotel operates in accordance with corporate policies and franchise standards while exemplifying Shaner's Core Values of Guest Satisfaction, Associate Satisfaction, Accountability, and Profitability.
This highly visible leadership role serves as the face of the hotel within the community and works collaboratively with department leaders to achieve operational excellence, maximize revenue, and exceed guest expectations.
Essential Duties and Responsibilities
* Provide strategic leadership and direction for all hotel operations. * Achieve and exceed hotel financial goals, revenue targets, and budget expectations. * Develop and execute both short- and long-range financial and operational objectives aligned with company goals. * Ensure payroll, purchasing, and expense controls are effectively managed to maximize profitability. * Maintain compliance with all Shaner Hotels policies, franchise brand standards, and operational procedures. * Lead, coach, mentor, and develop department managers and associates to foster a positive, high-performing workplace. * Recruit, hire, train, motivate, evaluate, and retain top talent throughout the hotel. * Promote a culture focused on exceptional guest service and operational excellence. * Maintain a visible presence throughout the property and remain accessible to guests and associates. * Resolve guest concerns promptly and professionally to ensure complete guest satisfaction. * Maintain comprehensive knowledge of hotel services, room types, rates, occupancy, and daily operations. * Assist associates with operational responsibilities to ensure seamless guest service. * Establish, communicate, and enforce standards for cleanliness, safety, and service across all departments. * Lead the hotel's sales and marketing efforts in partnership with the Sales team to maximize occupancy and revenue. * Monitor key performance indicators and implement strategies to improve operational efficiency and guest satisfaction. * Ensure outstanding performance on Shaner Hotels, franchise, quality assurance, cleanliness, and guest satisfaction inspections. * Build and maintain strong relationships within the local community, business organizations, and tourism partners. * Be available to work a flexible schedule, including weekends, holidays, and varied shifts as business needs require. * Perform other duties as assigned.
Qualifications
* Minimum of five (5) years of progressive hospitality leadership experience, including hotel operations management. * Clean driving history / driving record. * Proven ability to lead teams, drive financial performance, and deliver exceptional guest experiences. * High school diploma or equivalent required; Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. * Certified Hotel Administrator (CHA) designation preferred. * Bilingual English/Spanish is a plus. * Strong knowledge of hotel budgeting, forecasting, payroll, purchasing, and cost controls. * Working knowledge of all hotel departments, including Front Office, Housekeeping, Food & Beverage (where applicable), Engineering, and Sales. * Experience with hotel Property Management Systems (PMS). * Excellent leadership, communication, interpersonal, and conflict-resolution skills. * Ability to analyze business performance and make sound operational decisions. * Strong organizational, time management, and problem-solving abilities. * Ability to read, interpret, and implement operating procedures, safety guidelines, and company policies. * Ability to prepare reports, business correspondence, and operational documentation. * Comfortable presenting information to employees, ownership groups, guests, and community organizations. * Knowledge of local attractions, events, and market conditions to enhance the guest experience and support hotel success.
Why Join Shaner Hotels?
At Shaner Hotels, we believe our people are our greatest asset. We are committed to developing exceptional leaders, fostering a culture of collaboration and respect, and delivering outstanding hospitality experiences. If you're passionate about leading teams, driving results, and making a meaningful impact, we'd love to hear from you.
About Us
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
Shaner Hotels has an exceptional opportunity at the Inn at Bellefield in the heart of New York's scenic Hudson River Valley. Located directly across from the renowned Culinary Institute of America, this unique property offers guests an inspiring blend of culinary culture, modern comfort, and timeless Hudson Valley charm.
The 137-suite hotel features spacious accommodations with fully equipped kitchens, comfortable living areas, and thoughtful amenities designed for both extended stays and leisure getaways. Guests can enjoy a distinctive culinary and social experience on property, including a welcoming lounge, outdoor patio with a cozy firepit, and an extensive fitness center.
For meetings, celebrations, and special events, the Inn at Bellefield offers a flexible, multi-purpose gathering space designed to seamlessly accommodate a variety of corporate and social occasions. Its convenient location—less than 90 minutes from New York City—makes it an ideal destination for weekend escapes, business travel, and unforgettable experiences for both domestic and international guests.
If you're passionate about hospitality and creating memorable guest experiences, Inn at Bellefield offers an extraordinary opportunity to grow your career with Shaner Hotels. Join a team dedicated to excellence, innovation, and delivering exceptional service in one of New York's most beautiful destinations.
