The posting
Job Description
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Greet arriving guests/visitors; bid farewell to departing guests/visitors.
- Assist guests and visitors into and out of their vehicles, including loading/unloading luggage.
- Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
- Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Place guest luggage inside room.
- Relay accurate directions to guests on inquiries of transportation within the local area.
- Handle guest complaints by ensuring guest satisfaction.
- Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items.
- Monitor and maintain appearance of lobby areas and luggage holding room.
- Ensure confidentiality of hotel guests and security of guest room access.
- Other duties as assigned.
Responsibilities
Transport guest luggage to/from guest rooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. May also perform valet services, i.e. drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely, and efficiently according to the hotel's standards.
Qualifications
- Valid driver’s license in the state of hotel’s operations.
- Excellent driving record
- Ability to provide legible communication and directions.
- Previous guest relations and/or training.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
About Us
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
Shaner Hotels has an exceptional opportunity at the award-winning Playa Largo Resort & Spa, Autograph Collection, located in the breathtaking Florida Keys. This premier luxury waterfront resort offers an unforgettable guest experience and an outstanding workplace for hospitality professionals seeking to grow their careers.
Our 175-room resort features elegantly appointed guest rooms and suites, 10 private bungalows, an exclusive three-bedroom beach house, a private marina with boat ramp, a full-service spa and salon, fitness center, sports courts, and beautifully landscaped event spaces, including a grand ballroom, private courtyard, and picturesque wedding lawn.
As one of the Florida Keys' premier event destinations, Playa Largo hosts everything from luxury weddings and social celebrations to corporate meetings and conferences. Guests also enjoy an exceptional culinary experience with four distinctive restaurants and bars, including an upscale steakhouse, fresh seafood restaurant, ceviche and sushi bar, pool and beach bar, sunset terrace, in-room dining, and a full-service banquet and catering operation.
If you're passionate about luxury hospitality and delivering world-class guest experiences, Playa Largo Resort & Spa offers an outstanding opportunity to build your career with Shaner Hotels. Join an award-winning team dedicated to excellence, innovation, and creating unforgettable experiences in one of the most beautiful destinations in the world.
