Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Team Lead Care Advisor - Remote

Sharecare31 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTeam Lead Care Advisor - RemoteSharecare · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sharecare's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Sharecare postings stay open a median of 29 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.6%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.0%30 days
This job: posted today

Sharecare median: 29 days open

The posting

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

Job Summary:

CareLinx is looking for a Team Lead for the Care Advisor Team to assist with CareLinx’s Payer Operations line of business. CareLinx is a healthcare technology platform that connects families with non-medical, in-home caregivers, and the Care Advisor team is focused on providing support and guidance to members and families throughout the caregiver search, hire and retention process. This is a team of dedicated experts who guide members through the in-home care experience. As a Team Lead on the Care Advisor team you will be expected to be knowledgeable about the primary duties of the advisor position in order to provide metrics driven guidance and expert level support.

As a Team Lead, you are the expert for your team about all things CareLinx-related. You will be a role model and high level resource for your team. You must be a team player, be willing to learn and be interested in leadership development. You need to thrive in a fast-paced, technology-forward environment, hold yourself to high professional standards, and be comfortable working from home. If you think there’s alignment with the description above, CareLinx may be the place for you.

Essential Job Functions:

  • Daily use of reporting and analytics to drive team SLA goals
  • Act in the capacity of peer coach and quality champion which includes assisting with call audits as well as remedial training and reverse shadowing
  • Perform monthly member surveys
  • Assist with the investigation and resolution of member, caregiver and health plan escalations
  • Ability to deescalate unhappy members and provide a positive experience
  • Ability to identify, track and articulate trends that affect the member experience
  • Present process improvement suggestions in a strategic manner
  • Contribute to a positive team culture through contributions to weekly team meetings, as an on-demand resource to teammates via multiple communication channels and as coverage when needed
  • Work collaboratively and professionally with other team members and teams within CareLinx
  • Additional job duties may be assigned on an as-needed basis

Specific Skills/ Attributes:

  • Exemplary prioritization and time management skills
  • Self-motivated; can problem solve independently
  • Superior organization and multitasking capabilities
  • Comfortable working autonomously and remotely
  • Professional, confident, outgoing demeanor
  • Excellent verbal and written communication skills
  • Exceptional attention to detail
  • Ability to maintain strict confidentiality, and exercise good judgment
  • Possess leadership skills to help lead the team and provide valuable input
  • Willingness to go the “extra mile”

Qualifications:

  • Experience working with Microsoft Office/Google Suite
  • High school diploma or equivalent, required
  • Some college-level coursework, preferred
  • At least one year of experience in a call center environment or a minimum of 2 years’ experience in a customer service environment
  • Internal candidates must have at least 6 months as a successful Care Advisor
  • Previous healthcare experience, preferred
  • Prolonged periods of sitting at a desk and working on a computer

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sharecare's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sharecare's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sharecare's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.