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Open nowPosted 30 days ago

1st Line Support Analyst (Test)

Sharp

Where
Stockport
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Your applicationOpen now1st Line Support Analyst (Test)Sharp · Stockport

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sharp's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 30 days ago

The posting

1st Line Support Analyst

Location: Stockport

Hybrid working: 3 x in the office, 2 x from home

Are you personable, technically minded, and ready to take the next step in your IT career? Sharp UK is looking for a 1st Line Support Analyst to join our helpdesk team in Stockport. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.

What You’ll Be Doing

You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.

Your responsibilities will include:

  • Owning, updating, and progressing support tickets to give clients confidence in our service.
  • Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.
  • Organising and prioritising your daily workload to meet client expectations efficiently.
  • Using your technical knowledge to resolve issues and escalate where necessary.
  • Communicating clearly, professionally, and positively with clients and colleagues.
  • Actively developing your technical skills and contributing to team productivity.
  • Representing Sharp IT Services professionally to support client retention and business growth.

What We’re Looking For

We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:

  • A friendly, professional, and approachable attitude
  • A strong desire to grow your skills in IT support
  • Excellent verbal and written communication skills
  • At least 2 years’ experience in IT support
  • Intermediate knowledge of:Microsoft Server and Desktop Operating Systems Microsoft 365 and Azure Virtualisation, Networking, Firewalls, and Cyber Security
  • Basic understanding of backup solutions and antivirus tools
  • Awareness of Remote Monitoring and Management (RMM) tools
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

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