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Open nowPosted 33 hours ago

Customer Support Engineer - Level 2

Sharp

Where
Teignmouth
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Your applicationOpen nowCustomer Support Engineer - Level 2Sharp · Teignmouth

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Sharp postings stay open a median of 8 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 33 hours ago

Sharp median: 8 days open

The posting

Customer Support Engineer – Level Two

📍 UK – Field Based

📄 Full-time | Permanent

About the role

We’re looking for an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands-on role, you’ll support Sharp Business Systems UK and dealer customers by installing, maintaining and repairing multi-functional devices (MFDs) and associated software, both on-site and remotely.

Reporting to the Regional Service Manager, you’ll play a key role in delivering a high-quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.

What you’ll be doing

  • Installing, repairing, configuring and maintaining MFDs and related products
  • Preparing, setting up and refurbishing new and second-hand equipment
  • Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
  • Diagnosing and resolving advanced MFD and network-related issues
  • Providing clear training and guidance to customers on hardware and software
  • Supporting colleagues and providing cover across the service function when required
  • Assisting with ad hoc tasks to support logistics and service operations
  • Managing stock held on vehicles or sites
  • Working to agreed KPIs and following company processes and policies

What we’re looking for

  • Strong IT skills with PCs, laptops and tablets
  • Good working knowledge of Microsoft products (e.g. Word, Excel)
  • Ability to learn and work with bespoke software systems
  • Relevant technical qualifications and/or experience in the print or visual solutions sector
  • Confident diagnosing and resolving electromechanical and network faults
  • Full UK driving licence (Category B)
  • Ability to work independently as well as part of a team
  • Self-motivated with a proactive and organised approach
  • Excellent communication and customer-facing skills
  • Professional, positive and resilient attitude, even in challenging situations

Why join us?

  • Work with industry-leading technology and customers
  • A varied role combining field and remote support
  • Supportive team environment with opportunities to develop your technical skills
  • Competitive package aligned with experience
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