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Open nowPosted 18 days ago

Customer Service Representative

shbc8 open roles

Where
Shinhan Bank Canada (Coquitlam Branch), 2929 Barnet Highway, Coquitlam, British Columbia, Canada
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Your applicationOpen nowCustomer Service Representativeshbc · Shinhan Bank Canada (Coquitlam Branch), 2929 Barnet Highway, Coquitlam, British Columbia, Canada

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on shbc's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 18 days ago

The posting

The Customer Service Representative (CSR) helps advance our Bank’s market position and financial growth, and establish Shinhan’s presence in the community. The CSR is a strong relationship builder who is able to develop a rapport with new clients and provide support that will continually improve the relationship and advance our Bank’s presence in the industry. Key Responsibilities & Accountabilities

Create a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations Proactively promote Shinhan Bank’s products and services by listening to and identifying the needs of customers Resolve customer problems and concerns promptly, escalating issues as required Provide excellent service to customers to meet their day-to-day banking needs Complete financial transactions; opening/closing/renewing accounts, deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently Ensure the necessary due diligence is taken to support the accuracy of all customer transactions Adhere to control standards, identify and manage the risk associated with the customer relationship, including credit risk, operational risk and financial crime (Fraud and Anti-Money Laundering) Risk Manage on reserved cash through currencies possession of Notes and Coins, cash order and shipment, night deposit and brinks deposit Contribute to the achievement of branch KPI objectives by meeting or exceeding individual sales goals Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations Identify and refer customers to team members and internal bank partners as appropriate Handle clearing services and remittance (inward, outward and internet banking) Managing branch supplies and expense budget Additional duties as deemed necessary

Job Requirements Education Requirements: Secondary School Diploma is required; Bachelor’s Degree is preferred. Work Experience Requirements: <1 year of experience

Skilled in assessing new and existing customer’s needs, providing quality advice and recommendations Strong interpersonal skills, ability to build quality, long-term relationships with clients Advanced word processing and computer skills (Word, Excel, Power Point etc.) Strong attention to detail Demonstrated skills to effectively organize and prioritize high volume of work Strong teamwork orientation Legally eligible to work in Canada

Knowledge & Skills Adaptability & FlexibilityLearning mindset (Continuous learning)Collaboration & TeamworkEffective interactive communicationInitiativeInnovativenessInformation/ Data seekingAttention to detail and qualityKnowledge of Administration processes, practices and proceduresRisk, compliance and audit mindsetMS Office, ERP (Aither)

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