The posting
Job Description
Preferred location: Poznań - Poland
Responsible for leading customer quality and continuous improvement activities across assigned manufacturing sites and product lines. This role manages customer complaints and quality investigations, drives root cause analysis and corrective actions, and partners with cross-functional teams to improve product quality and customer satisfaction. The position also supports quality compliance, performance reporting, and the implementation of quality standards and best practices across the business.
Responsibilities
Customer Quality & Complaint Resolution
- Lead the end-to-end management of customer complaints, claims, and quality escalations, ensuring timely investigation and resolution.
- Act as the primary quality contact for customers, providing clear communication on root causes, corrective actions, and quality performance.
Quality Improvement & Investigations
- Drive root cause investigations and continuous improvement projects using Lean, Six Sigma, and structured problem-solving methodologies.
- Identify quality risks and implement corrective and preventive actions to improve product quality and reduce recurrence.
Cross-Functional Quality Partnership
- Partner with Operations, R&D, Supply Chain, and Commercial teams to support quality objectives, new product introductions, and process improvements.
- Support compliance with quality standards, customer requirements, and audit programs while promoting best practices across sites.
Data, Reporting & Analytics
- Develop and maintain quality metrics, dashboards, and reporting to monitor performance, identify trends, and drive data-based decision making.
Quality Leadership
- Provide quality leadership, coaching, and guidance to site teams, fostering a culture of continuous improvement, customer focus, and operational excellence.
Qualifications
- Bachelor’s degree required; Chemistry, Engineering, or a related discipline preferred
- 3-5 years’ experience in Product Development, Operations, Quality, or a Technical function
- Strong communication, presentation, project management, and cross-functional leadership skills
- Proven problem-solving experience, including root cause analysis and continuous improvement methodologies (e.g. 8D, A3, Lean)
- Ability to manage multiple priorities, adapt to changing business needs, and deliver results
- Proficient in Microsoft Office applications and data analysis tools (e.g. Excel, Word, Access, Minitab)
- Knowledge of manufacturing processes, data analysis, change management, and continuous improvement principles
- Valid Class B driving licence and willingness to travel up to 30%; customer-facing and advanced systems knowledge advantageous.
What we Offer:
- The established salary range for this position is
- Work-Life Balance: We value your personal time and well-being.
- Career Opportunities: Grow within a truly international business.
- Ongoing Training and Support: Continuous learning and development opportunities.
Pay Transparency
The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.
Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.
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About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible
Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.
Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
