The posting
Job Description
The Senior Process Manager, Product Information, manages the design, governance, deployment, adoption, and continuous improvement of assigned product information processes. The role works within the global process strategy and governance framework established by the Business Process & Adoption leadership team and translates that direction into practical standards, requirements, deployment plans, controls, and performance improvements. The scope includes raw materials, SKUs, and other item categories across the product lifecycle, with emphasis on streamlined, reliable data creation and maintenance processes supported by people, process, and technology.
Additional Details:
- This role is not remote/hybrid. This role will report Sherwin-Williams Cleveland Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44115
- This position will require up to 10% travel
- Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments
- This position is also eligible for [bonus] [commissions] [long-term incentive compensation awards] based on performance and subject to the terms of the Company’s applicable plans
Responsibilities
1. Process Management and Governance
- Manage assigned end-to-end product information processes in alignment with global strategy, standards, policies, and controls.
- Document and maintain process designs, roles, decision rights, procedures, and governance requirements.
- Identify process gaps and recommend changes that improve standardization, scalability, compliance, and business outcomes.
- Coordinate review and approval of process changes through established governance forums.
2. Deployment and Business Readiness
- Lead business process workstreams across design validation, system testing, user acceptance testing, go-live readiness, stabilization, and transition to ongoing support.
- Develop and track readiness plans, business sign-offs, process documentation, and deployment dependencies.
- Partner with technology and project teams to confirm that system configuration supports approved process requirements.
- Escalate unresolved risks, decisions, and cross-functional dependencies to process leadership.
3. Adoption and Change Execution
- Coordinate adoption activities with business adoption, change, communication, and training partners.
- Engage regional and functional stakeholders to validate impacts, prepare users, and support adoption of new processes and digital solutions.
- Monitor adoption, user feedback, and stabilization issues after go-live and coordinate corrective actions.
- Help demonstrate business value through measurable adoption and performance results.
4. Performance and Continuous Improvement
- Develop, maintain, and monitor process measures, service expectations, controls, and reporting in partnership with business and data teams.
- Analyze performance trends and areas of non-conformance, conduct root cause analysis, and lead corrective or preventive actions.
- Use data, benchmarking, process modeling, and process mining where available to identify improvement opportunities.
- Maintain an improvement backlog and support prioritization based on business value, risk, effort, and customer impact.
5. Cross-Functional Alignment and Stakeholder Management
- Facilitate alignment across business, technology, finance, operations, digital, and data teams.
- Translate business needs into clear process and system requirements and resolve day-to-day design or execution issues.
- Serve as a primary contact for assigned product information processes and connect business users with solution and support teams.
- Prepare concise status, risk, decision, and outcome updates for process leadership and governance forums.
6. Program Execution and Capability Building
- Plan and track assigned transformation initiatives, deliverables, milestones, risks, issues, and dependencies.
- Lead cross-functional teams and subject matter experts through workshops, process design, testing, deployment, and improvement activities.
- Coach team members and business partners on process standards, tools, and ways of working.
- Contribute to a culture of accountability, collaboration, continuous improvement, and customer focus.
Qualifications
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a Bachelor's degree in business, engineering, supply chain, or information systems
- Must have at least eight (8) years of experience in process management, business transformation, product or master data, or deployment
- Must have experience supporting enterprise system implementations, such as ERP, product data, master data, or comparable platforms.
- Must have experience leading cross-functional workstreams, facilitating decisions, and delivering results through influence
- Must have experience using measures and structured problem-solving methods to improve business processes
Preferred Qualifications:
- Have experience working across global or multi-division environments
- Have Lean, Six Sigma, or equivalent continuous-improvement training or certification
- Have experience with process modeling, data analytics, governance, or process-mining tools
- Have change-management training or equivalent practical experience
- Have experience with raw material, SKU, item, product lifecycle, or master-data processes
About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
