The posting
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Sr. Project Manager leads customer-facing projects from kickoff through delivery and closeout, coordinating cross-functional teams, managing timelines, budgets, and risks, and ensuring customers achieve their intended business outcomes. This role is ideal for a proactive, detail-oriented professional who builds trusted customer relationships and leads through influence and collaboration rather than direct supervision. As a senior-level contributor, this position combines strong execution with deep stakeholder engagement, data-driven decision making, and adaptive problem-solving.
The Sr. Project Manager independently manages large or high-visibility customer engagements, serving as the primary liaison among customers, internal business partners, technical teams, and leadership to ensure clear communication and transparent progress reporting. The role is proficient in Asana for planning, tracking, and reporting, and balances strategic thinking with execution rigor, structured planning, risk mitigation, and clear customer outcomes.
Role Description
• Lead end-to-end delivery of complex customer-facing projects from kickoff and planning through execution, go-live, and closeout • Serve as the primary customer contact, managing expectations, communications, escalations, and relationships throughout the engagement • Define scope, timelines, deliverables, and success metrics aligned to customer requirements and business goals • Build and maintain project plans, schedules, and task dependencies in Asana, keeping boards, timelines, and status reporting current and visible to customers and stakeholders • Lead cross-functional internal teams, vendors, and subcontractors, coordinating dependencies in a matrixed environment • Manage project budgets, resources, change requests, and statements of work to protect margin and ensure high-quality outcomes • Identify risks and issues, implement mitigation strategies, and escalate when necessary • Facilitate customer kickoff meetings, status calls, and executive business reviews with clear, concise reporting • Ensure adherence to project management methodologies, governance standards, and documentation practices • Track performance against KPIs, milestones, and customer satisfaction, providing insights to improve outcomes • Partner with sales, technical, and operations teams to ensure smooth handoffs and identify follow-on opportunities • Act as a trusted advisor and subject matter expert, mentoring others on project management and Asana best practices
Behaviors and Competencies
• Customer Focus – Anticipates customer needs, builds trust, and delivers a consistently strong customer experience. • Collaboration and Influence – Builds partnerships across internal teams and customers to achieve shared outcomes without positional authority. • Strategic Orientation – Connects project work to customer and organizational priorities and anticipates downstream impacts. • Execution Discipline – Maintains structure, organization, and precision across multiple simultaneous projects. • Communication Excellence – Delivers information clearly, concisely, and appropriately for customers, executives, and technical audiences. • Adaptability and Resilience – Quickly adjusts to shifting priorities or constraints while maintaining a positive approach. • Accountability and Ownership – Delivers on commitments and upholds high standards of integrity, reliability, and quality.
Skill Level Requirements
• 5+ years of experience holding a direct project or program management or equivalent role, including managing customer-facing projects in a fast-paced, cross-functional setting. • Experience managing customer facing projects required.
• Proven experience managing complex technical projects end-to-end required within data center, IT Operations, or software development specialties. • Advanced proficiency in Asana (projects, timelines, dependencies, workflows, dashboards, and reporting) • Strong communication, presentation, and stakeholder engagement skills, with the ability to influence outcomes without authority. • Experience managing scope, budgets, change control, and vendor or subcontractor relationships. • Excellent problem-solving and critical-thinking skills. • Skilled in balancing multiple priorities and adapting to evolving customer and business needs. • PMP Certification required
Other Requirements
• Bachelor’s degree in Business Administration, Project Management, Information Systems, or related field required.
• Knowledge of change management and process improvement practices (Lean, Six Sigma).
• Familiarity with business analytics or performance measurement frameworks preferred
The estimated annual pay range for this position is $100,000 - $150,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
