Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Customer Service Representative

shift4payments79 open roles

Where
Slovakia - Bratislava
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Service Representativeshift4payments · Slovakia - Bratislava

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on shift4payments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. shift4payments postings stay open a median of 22 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted today

shift4payments median: 22 days open

The posting

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Purpose of the role

The position holder will have the responsibility for supporting Customer Service with the focus on the content management of Tax Free forms and other collaterals, incl. information published online (web page, intranet) and to handle customer inquiries in accordance with company standards. This role contributes to achieving Customer Service KPIs by delivering accurate, timely, and high-quality support while ensuring a positive customer experience.

Responsibilities

  • Handle customer inquiries primarily through written communication in line with SLA and quality standards.
  • Maintain accurate records of customer interactions and transactions.
  • Research and retrieve information using internal systems, databases, and resources.
  • Collaborate with Customer Service team members and other internal departments of the company.
  • Follow up on customer inquiries to ensure timely resolution.
  • Identify, prioritize, and escalate complex or urgent customer issues.
  • Ensure accurate use of customer contact logging systems and tools.
  • Support continuous improvement initiatives by recommending process enhancements.
  • Contribute actively to team meetings, knowledge-sharing activities, and departmental projects.

Main KPI’s

  • Adherence to assigned working hours and scheduled shifts.
  • Achievement of defined Customer Service SLA targets.
  • High quality and accuracy of customer communications.
  • Provision of complete and correct information for customers.
  • Accurate and consistent documentation of customer contacts and activities.
  • Compliance with company policies, procedures, and quality standards.
  • Contribution to customer satisfaction and service excellence.

Mandatory Requirements

Education

  • High school diploma or equivalent.

Language Skills

  • English language proficiency at a minimum C1 level.
  • Ability to communicate professionally in writing.
  • Other language skills are considered an advantage.

Technical Skills

  • Good knowledge of Microsoft Office applications on user-level (Outlook, Excel, Word).
  • Good keyboard and data-entry skills.
  • Ability to work effectively with internal systems and digital tools.

Qualifications

  • Previous experience in Customer Service.
  • Experience working in international or multicultural teams.
  • Familiarity with CRM systems, ticketing tools, or customer contact management software.

Core Competencies

Customer Focus

  • Demonstrate a customer-oriented mindset and commitment to delivering excellent service.
  • Maintain professionalism and empathy when handling customer inquiries.

Communication

  • Strong written communication skills.
  • Ability to communicate effectively with international colleagues in English.

Attention to Detail

  • Maintain a high level of accuracy when handling customer requests.
  • Ensure records and documentation are complete and accurate.

Teamwork and Collaboration

  • Work effectively with colleagues across departments and locations.
  • Actively participate in team meetings and collaborative activities.

Adaptability

  • Quickly adapt to changes in processes, systems, priorities, and business requirements.
  • Demonstrate flexibility when supporting various Customer Service activities.

Continuous Improvement

  • Identify opportunities to improve processes and service quality.
  • Take initiative to stay informed about departmental updates, changes, and ongoing projects.

Accountability

  • Take ownership of assigned tasks and follow through to completion.
  • Escalate issues appropriately and in a timely manner.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against shift4payments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on shift4payments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    shift4payments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.