Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

POS Support, Sr Associate - Focus Center of Excellence (FCE)

shift4payments30 open roles

Where
Center Valley PA Office
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPOS Support, Sr Associate - Focus Center of Excellence (FCE)shift4payments · Center Valley PA Office

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on shift4payments's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. shift4payments postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

shift4payments median: 9 days open

The posting

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary

The Shift4 Focus POS Support, Sr Associate provides frontline technical support for Focus POS systems used by restaurant merchants. This role diagnoses, troubleshoots, and resolves merchant issues by phone and ticket while maintaining high standards of customer service. Associates escalate priority or complex issues to the escalation team per established criteria and contribute to system performance improvements and merchant satisfaction.

Responsibilities

  • Listen attentively to merchant needs and concerns; demonstrate empathy while building rapport, recognizing that restaurants often need help during live service.
  • Identify and resolve POS software and hardware issues through logical troubleshooting.
  • Guide merchants through corrective steps and resolve issues on first contact whenever possible.
  • Receive and resolve inbound calls, tasks, and tickets.
  • Identify and escalate priority or complex issues to the escalation team per established escalation criteria, with complete and accurate case details.
  • Accurately document all interactions, troubleshooting steps, and outcomes.
  • Meet service level, quality, and productivity expectations set by management.
  • Stay current on system changes, product updates, and process changes.
  • Maintain cooperative and professional relationships with coworkers, supervisors, and merchants.
  • Be flexible in work hours to support call center needs, including evenings, weekends, and holidays.
  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent required.
  • 1+ years of customer service and/or technical support experience.
  • Experience with POS systems, credit card terminals, registers, touch screens, printers, and scanners is a plus.
  • Experience in banking or credit card processing preferred.
  • Excellent listening, written, and verbal communication skills.
  • Strong problem-solving skills with attention to detail.
  • Ability to handle multiple tasks simultaneously in a fast-paced call center environment.
  • Proficient in Windows and relevant computer applications, including Microsoft Office Suite.
  • Knowledge of customer service core principles and practices.
  • Bilingual (English/Spanish) is a plus but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against shift4payments's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on shift4payments's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    shift4payments's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.