The posting
Role Purpose
The purpose of this role is to support the delivery of business system solutions by assisting with the analysis, documentation, configuration support, testing and user support of approved business requirements. The Functional Analyst I works as part of a cross-functional delivery or support team to understand functional needs, document clear specifications, support system changes, execute testing activities and help resolve system-related queries. The role applies developing functional and systems knowledge to deliver accurate, practical outputs within agreed standards and timelines, while escalating complex functional, technical or business issues to more senior team members or relevant owners.
Role Description
- Assist with analysing business requirements, functional specifications and process information to support the delivery of fit-for-purpose system solutions of low to medium complexity.
- Support gap analysis by gathering information on functional requirements, system impacts, user needs and process changes, escalating complex issues or design decisions to senior analysts or relevant owners.
- Provide functional input into system design, configuration and integration activities by documenting requirements and validating system changes against agreed business needs.
- Convert approved requirements into clear functional specifications, configuration notes, test scenarios and support documentation under guidance where required.
- Prepare and execute test scripts, support user acceptance testing, document outcomes and ensure defects are logged, tracked and followed up in line with required IT standards.
- Investigate system-related queries and transactional data issues, identify likely causes, recommend practical resolutions and provide timely feedback to business users and support teams.
- Maintain accurate functional, testing, configuration and support documentation to enable auditability, knowledge sharing and continuity of support.
- Assist with go-live, post-implementation and operational support activities by monitoring issues, coordinating feedback and supporting stabilisation activities.
- Work collaboratively with business users, Business Analysts, Product Owners, system designers, developers, testers and support teams to clarify requirements and support delivery commitments.
- Plan, organise and prioritise assigned work, providing clear progress updates and escalating risks, dependencies or unresolved queries timeously.
- Apply agreed Agile, project and operational ways of working to support collaboration, delivery discipline and continuous improvement.
- Develop knowledge of relevant business processes, system functionality and technology changes to strengthen functional support and service delivery.
Qualifications and experience
- 3-year IT qualification or related qualification - (essential).
- Business Analyst / Functional Analyst course or similar - (essential).
- MS SQL fundamentals or equivalent systems/data querying exposure - (desired).
- 2–4 years’ experience in a Functional Analyst, Business Analyst, Systems Analyst or similar systems support/configuration role - (essential).
- Experience in functional analysis, requirements documentation, configuration support, testing and user support - (essential).
- Experience with software testing, user acceptance testing and defect logging/tracking - (essential).
- Working knowledge of IT support, operations processes, incident management and system troubleshooting - (essential).
- Basic working knowledge of operating systems, databases, internet technologies and integrated business applications - (essential).
- Experience in retail, financial services or a related business environment - (desired).
- Exposure to project delivery, Agile ways of working and the Software Development Life Cycle - (desired).
- Where formal qualifications are not held, relevant and demonstrable experience may be considered where the candidate can show practical competence in functional analysis, configuration support, testing and systems support.
Key competencies and work ethic
- Collaborative partner – Builds effective working relationships with business and IT stakeholders, contributes positively within cross-functional teams and follows through on assigned commitments.
- Functional and technical orientation – Understands system functionality and translates approved requirements into clear functional documentation, configuration inputs and test requirements.
- Analytical and detail-focused – Investigates issues, interprets information, identifies likely root causes and applies practical judgement to support accurate and reliable system outcomes.
- Solution-orientated – Identifies practical improvements within own area of work and supports improvements in processes, testing, documentation and user support.
- Results-driven – Delivers quality outputs within agreed timelines, manages assigned work effectively and escalates risks, dependencies and unresolved issues appropriately.
- Planning and organising – Prioritises assigned tasks, maintains clear documentation and supports delivery through structured follow-up and accurate progress updates.
- Business understanding – Develops understanding of relevant business processes and applies this knowledge to support fit-for-purpose system solutions and user support.
- Communication skills – Communicates clearly with technical and non-technical stakeholders, explains functional concepts in practical terms and documents requirements accurately.
- Adaptable and resilient – Works effectively in a fast-paced environment, manages changing priorities and remains focused when dealing with ambiguity or system-related issues.
- Digitally capable – Demonstrates curiosity and practical interest in digital technologies, applications and processes, and applies learning to strengthen system support and solution delivery
