The posting
About the job
The purpose of the role is to leverage Shoprite’s rich customer and transactional retail data assets to enable strategic insights to Shoprite’s internal and external stakeholders. The role includes gathering insights using a software-as-a-service (SaaS) insights platform, training stakeholders how to use the platform, and effectively communicating findings and trends using various mediums. This role provides coordination support to Insights Consultants, whilst coordinating small–to-mid sized supplier accounts, maintaining positive relationships with key supplier representatives, retaining the accounts and supporting stakeholders’ decision-making processes using the insights platform. The role maintains excellent relationships with stakeholders, pursues the highest levels of support and service, is an effective communicator, and is a strong operational coordinator.
What you'll do
Insight Delivery & Analysis
Execute analyses on sales, shopper, and category trends; identify performance drivers using standard reports and dashboards.
Interpret findings and translate observations into clear, actionable insights and recommendations (appropriate to role level).
Create and/or contribute to stakeholder presentations; deliver insights using structured storytelling and visual communication.
Stakeholder, Account & Service Support
Support internal users and suppliers to access and use the insights platform effectively; respond to queries within agreed timeframes.
Coordinate stakeholder requirements and deliver against the workplan; escalate issues requiring senior intervention.
Build and maintain relationships across key contacts, drive account retention through dependable service.
Platform Enablement, Training & Adoption
Deliver onboarding and training on platform navigation, features, and report interpretation using approved materials.
Reinforce data definitions and reporting standards, track training attendance and adoption indicators.
Monitor usage metrics; encourage initial adoption and re‑activate dormant users (as applicable to role level).
Category Reviews, Value Tracking & Case Studies
Support and/or lead category reviews for assigned suppliers to the expected standard; align outputs to category objectives.
Maintain a value tracker for insight outputs, track implementation status with stakeholders where reasonably possible.
Produce concise case studies that demonstrate impact and business value.
Reporting, Administration & Ways of Working
Maintain accurate CRM / client logs and documentation (SOPs, FAQs, one‑pagers, presentations) in line with standards.
Operate incident / case management: log incidents, allocate, monitor progress, and escalate when required.
Deliver tasks/projects on time and to quality standards; participate in team initiatives and cross‑functional collaboration.
Insights Tools & Data (REX / IDM)
Tools used: REX, IDM and associated dashboards/reports; Microsoft Office (Word, Excel, PowerPoint).
Data stewardship: maintain accuracy, apply definitions consistently, and follow ethical research/data handling practices.
What you'll bring
Degree or Diploma in Business, Marketing, Analytics, or a related field / or working towards– (essential).
+1 years’ experience in a similar capacity or role, including key account management roles in an analytics or SaaS context – (essential)
Experience working with large data sets, using analytics / insights platforms to explore the data, and presenting it in a way that delivers actionable insights and derives value – (essential).
Well-versed in communicating business recommendations and insights into well-packaged and visually appealing presentations – (essential).
Proven success working with FMCG brands, category, shopper or retail insights to shape and inform business decision-making – (highly beneficial).
Experience in delivering insights in either a large retail organisation or within a supplier business context – (highly beneficial).
Experience cross- and upselling solutions – (highly beneficial).
Proficient in using analytics (highly desired) or SaaS platforms - (desired).
Experience with retailer specific data (POS, Retailer Rewards Card data etc.) – (desired).
Experience with email marketing platforms – (desired).
Key competencies and work ethic
Motivated self-starter with good energy and drive. Able to work and make calculated decisions independently.
Analytical, critical thinker – Grasps and integrates multiple sources of data to identify optimal solutions. Works with complex data sets to identify insights that results in concrete business ideas and profitable growth. Able to define root cause factors from data, experience and judgment.
Is curious and adaptable, finds agile and rapid ways of implementing solutions fast. Contributes to building Shoprite’s insights and data monetisation muscle, constantly finding ways to leverage opportunities.
Innovative and solution-orientated, keeps up to date with the latest trends and technologies. Thinks outside the box to come up with solutions while applying sound judgment to generate value.
Able to communicate effectively, converting complex concepts that can be easily understood by a variety of stakeholders. Distils and packages data sets into creative, visually appealing and well-articulated strategies, rationales and ideas.
Business acumen - Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on commercial viability and profitability.
Results-oriented and quality focused - Proactively executes results and sets stretch goals for self, remaining focused and working tenaciously to meet and exceed expectations within quality standards.
Collaborative partnering - Works collaboratively with others to fully leverage insights and its possibilities of the business. Builds and sustains meaningful relationships with internal and external stakeholders and manages client expectations well.
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
