The posting
About the role:
The Area Operations Manager is responsible for managing, implementing, planning, organising and improving operational outputs across a defined geographic area. The role defines priorities, develops practical operational plans, evaluates performance, interprets trends, produces reports and provides guidance to direct and indirect reports to ensure divisional targets are achieved. The role also resolves operational challenges and drives continuous improvement across assets, costs, productivity, service delivery, compliance and workforce performance.
What you'll do:
Manage and evaluate the key performance outputs and targets of Operations Team Leads and direct reports across different geographic areas, and implement corrective or remedial actions where required.
Plan weekly resource requirements, organise contractor allocation and evaluate contractor suitability against agreed role, culture, customer service and safety criteria; resolve gaps by rejecting unsuitable contractors and providing feedback to CMC.
Define, implement and report on compliance standards related to policies, practices, assets and allowances by conducting monthly audits, interpreting trends, identifying possible abuse and resolving issues through corrective action.
Produce and report reconciliations on asset, branding and uniform details in line with contracted driver requirements.
Provide area visibility and leadership presence to improve operational standards and lead by example.
Develop and provide clear communication to ensure Operations Team Leads and contracted drivers understand how their roles contribute to the success of the operation.
Manage local stakeholder relationships, interpret local trends and delivery challenges, and report insights to the business to improve service delivery.
Evaluate driver network health, define improvement priorities and resolve issues timeously by proposing solutions that improve the competitive advantage of the business.
Plan and organise resourcing across all areas of responsibility, define vacancy priorities and ensure roles are filled timeously to support operational requirements and business continuity.
Develop, implement and evaluate training and development plans; provide coaching, mentoring and guidance to direct and indirect reports and report on monthly progress.
Report on risk-related matters, interpret operational risks, involve risk teams where required and implement mitigation and conflict resolution practices to resolve issues and complaints.
Provide input to the Regional Operations Manager and implement continuous improvement initiatives across the area.
Define area-specific budget requirements for the planning cycle, provide input to the Regional Manager, and report on costs, variances and corrective actions.
What you'll bring:
Bachelor’s Degree or Diploma in BCommerce or a related field - (essential).
+4 year’s experience in retail operations management, preferably in an on-demand service delivery industry - (essential).
Membership to industry related business forums e.g Sapics - (preferred).
Proficiency in MS Office (Advanced Excel skills) and other business-related software - (essential).
Knowledge of the logistics industry, project and risk management - (essential).
We value practical learning experiences and, where relevant, demonstrable experience may be considered in place of formal qualifications.
Self-motivated, takes ownership, provides practical, innovative operational solutions, dedicated and committed to operational excellence.
Systematic and rule orientated in gathering, reviewing, evaluating, and visualising data from a variety of perspectives and work with precision and highlight inconsistencies and report these for further investigation or action.
Target and sales driven individual with good energy and drive. Passion for selling with a strong client orientation and commitment to providing exceptional customer service.
Management skills – Actively sources, retains, and nurtures a high performing team. Creates a positive team morale while training and mentoring the team to ensure they are enabled to deliver on their objectives.
Relationship building skills – Develops strong relationships with internal stakeholders, agencies, communities, and influencers. Strong networker with the ability to adopt a range of styles to engage with others, and deal with conflict or challenges and influence a situation.
Confident and credible communication skills – Strong written and verbal communication skills. Is engaging and communicates effectively to a variety of audiences. Expresses self in a compelling way while able to articulate product strategy, rationale and ideas in a way that engages, inspires confidence, and builds trust.
Problem solving skills – Explores and analyses various sources of information to come to rational conclusions. Makes sound decisions to influence the success of their portfolio in a competitive shopper landscape.
Business acumen – Proactively explores opportunities and applies sound business principles and standards to drive performance and deliver sales targets. Mobilises sales activations.
Planning and organising - Plans, coordinates, and executes functions, practices, and procedures to realise business goals and objectives. Manages time well while tracking, monitoring, and reporting on sales targets and performance.
Resilient and adaptable - Able to work under pressure, prioritise and balance multiple demands
in a high-pressured environment. Achieve consistency in a continuously changing business area.
Results and quality focused, setting stretch goals for self and others, while remaining focused and working tenaciously toward meeting and exceeding expectations within quality standards.
Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.
We are committed to Employment Equity when recruiting internally and externally.
Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.
If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.
