The posting
Our Story:
Short Story is an award winning, technology powered retailer dedicated to petite women 5'4" and under. Our mission is to create a seamless shopping experience for millions of petite women so they can dress with effortless confidence.
As a fast-growing startup, we're revolutionizing retail with a data driven learning system that leverages customer feedback to create tailored products. We've been recognized by top publications like Forbes, Fortune and are backed by leading investors who share our vision of building the world's next great consumer brand.
Our Values:
We're building a company with intention and purpose. Our culture thrives on data insights, exceptional commitment to fit, and the urgency to move quickly on what matters.
- ✨ Transform Lives. We're customer-first. Everything we create exists to give her confidence.
- ⚡️ Demand Excellence. We deliver only our best work, in Fit and Finish. We obsess about details others overlook.
- 💪 Embrace Challenges. We see obstacles as opportunities to invent better solutions.
- 💡 Think Differently. We get a thrill from finding better solutions others haven't seen.
Goal:
At Short Story, we have a Fit-First approach to Styling. As our Styling Team Manager, you'll be at the heart of this—crafting experiences that make getting dressed effortless, exciting, and deeply personal for millions of clients. Your goal is to ensure that we deliver a top-notch styling experience to our clients. You’ll be instrumental in making sure we earn our client’s business over and over again.
Role Expectations:
This is a fast-paced, high-impact role at the heart of our mission. The role requires solutions-oriented thinking, strong quantitative skills, and adept management of a sizable remote team. This role can be demanding. You’ll be expected to push your team to continuously improve. You’ll not only identify issues, but more importantly, design and implement solutions. There’s a high level of collaboration with other functions. You’ll also use your analytical ability to interpret data and make smart decisions.
Responsibilities:
- Deliver a Delightful Client Experience - Train, coach, and inspire your stylists to provide best-in-class styling experience for our clients.
- Manage, lead, and inspire your team of Advisors, Senior Stylists, and Stylists to ensure they are meeting/exceeding goals for individual performance, team success, and team morale
- Drive Real Impact - Own Key Metrics and take actions to meet and exceed our daily, weekly and monthly performance metrics
- Performance Management - Coach every member of your team to grow, raising the bar from good to great
- Innovate - Spot gaps, challenge the status quo, and launch fresh ideas for the team rather than just maintaining existing workflows
- Operations - You will own your team’s operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet approvals.
- Work Directly with Founding Team - Provide feedback on team performance, share learnings, insights, and ideas for improvements.
- People Operations - Own the full employee lifecycle: interviewing, onboarding, development, performance management, and PIPs/terminations.
- Training - Train, coach, and design programs for an engaging onboarding experience.
- Team Building - build community within the Styling team and integrate Stylists into the broader company.
- Collaborate Cross Functionally - with CX, Operations, Merchandising, Product Development, Marketing, and Engineering
Requirements:
- Have led large teams of greater than 20 direct reports through ambitious transformations
- Proven experience managing remote teams, keeping a distributed team engaged, accountable, and connected
- Track record of building high-performing teams at scale through hands-on coaching and performance management
- Owner mentality: you prioritize independently and manage competing tasks without a playbook or hand-holding
- Scrappy, creative problem solver who designs inventive solutions on the fly
- Can switch effortlessly between strategic planning and tactical execution
- Thrive in fast-paced environments where “good enough” never is
- You have an eye for detail and quality
- Have a strong analytical background and well versed in Google Sheets/Excel functions like pivot tables, vlookup
Why You Should Join Us:
- Best-in-class team that is deeply mission-aligned
- Have a huge impact on a small team with lots of runway for growth
- Base salary and opportunity to earn performance-based bonuses
- Excellent benefits and versatile health, dental, and vision coverage plans
- 401k with company match
- Paid parental leave
- Flexible PTO
- Employee discount on merchandise
Short Story is committed to providing equal employment opportunity and a work environment free of discrimination and harassment for all employees and applicants. We work diligently to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, Veteran status, or other legally protected characteristics.
