The posting
Job Description – Sales Support Executive (Techno-Commercial)
Industry: Electrical / Medium Voltage Switchgear / RMU / VCB / CSS / FRTU
Department: Sales & Marketing
Reporting To: Sales Head / Business Development Manager
Position Summary
The Sales Support Executive will provide techno-commercial support to the sales team for Medium Voltage and Low Voltage electrical products such as RMU, VCB, CSS, FRTU, Control & Relay Panels, and allied products. The role involves preparation of quotations, tender documentation, customer coordination, technical clarification, order processing, and support for business development activities.
Key Responsibilities
Techno-Commercial Support
- Prepare techno-commercial offers, quotations, and proposals based on customer requirements. Understand customer specifications, tender documents, BOQ, and technical drawings. Coordinate with design, production, purchase, and accounts teams for offer preparation. Support the sales team with technical product selection and costing. Prepare compliance statements against customer and tender specifications. Review RFQs, tenders, and customer inquiries for technical and commercial feasibility. Maintain pricing records, BOM references, and commercial documentation.
Customer Coordination
- Interact with customers for technical clarifications and commercial discussions. Follow up with customers regarding quotations, approvals, and order status. Coordinate with customers for submission of drawings, documents, and test certificates. Support pre-sales and post-sales activities.
Tender & Documentation
- Prepare tender submissions including: Technical compliance sheets Commercial terms Deviation statements Datasheets Catalogues and supporting documents Maintain records of submitted tenders and quotation status. Support e-tendering activities and online portal submissions.
Order Processing & Execution Support
- Process customer purchase orders and verify commercial terms. Coordinate internally for order execution and delivery schedules. Monitor dispatch schedules and payment follow-up support. Assist in preparation of invoices, dispatch documents, and project documentation.
Market & Product Support
- Maintain knowledge of MV/LV products, IEC standards, and utility specifications. Support sales team during customer visits, presentations, and technical meetings. Coordinate with OEM/licensing partners for technical support when required.
Required Skills & Competencies
- Good understanding of electrical switchgear products: RMU VCB CSS FRTU Control Panels Protection systems Techno-commercial negotiation skills. Ability to read electrical GA drawings and SLDs. Knowledge of tendering and quotation processes. Good communication and customer handling skills. Strong coordination and follow-up abilities. Proficiency in: MS Excel MS Word PowerPoint ERP systems (preferred)



