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Open nowFirst seen 2 hours ago

Automotive Service Advisor

shultsfordwheeling2 open roles

Where
Wheeling, WV
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Your applicationOpen nowAutomotive Service Advisorshultsfordwheeling · Wheeling, WV

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The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.9%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.1%30 days
This job: first seen 2 hours ago

The posting

Shults Ford Lincoln is actively seeking a customer-focused Service Advisor to join our high-performing, fast-paced service team. If you’re passionate about delivering exceptional customer experiences and want a career with strong earning potential and growth opportunities, this is the place for you.

Why Join Shults Ford?

We offer a supportive, team-oriented environment where your success is a priority.

Comprehensive Benefits:

  • 401(k) with company match
  • Medical, dental, and vision insurance
  • Paid time off (PTO)
  • Birthday off with pay
  • Company-paid life insurance

Career Growth:

  • Paid training and ongoing development
  • Advancement opportunities within our dealership network

Work Environment:

  • Flexible scheduling
  • Team-oriented culture
  • Community involvement opportunities

Modern Facilities:

  • State-of-the-art equipment and tools
  • Clean, professional work environment

What You’ll Do

As a Service Advisor, you’ll serve as the primary point of contact between customers and our service department, ensuring a smooth and positive service experience.

Key Responsibilities:

  • Greet customers promptly and professionally
  • Listen to customer concerns and document vehicle issues accurately
  • Provide detailed repair and maintenance estimates
  • Clearly explain services, timelines, and costs
  • Coordinate with technicians to ensure efficient workflow
  • Maintain high Service Experience Index (SEI) scores
  • Manage appointment scheduling and daily workflow
  • Answer inbound calls and follow up with customers
  • Build long-term customer relationships and promote retention

What We’re Looking For

Qualifications:

  • Strong customer service and communication skills
  • Ability to multitask in a fast-paced environment
  • Organized, detail-oriented, and professional demeanor
  • Proven ability to meet performance and customer satisfaction goals
  • Valid driver’s license with clean driving record

Preferred:

  • Automotive service advisor or dealership experience
  • Background in automotive service, sales, or customer-facing roles
  • Leadership or team coordination experience

What You’ll Gain

  • Competitive compensation with performance-based earning potential
  • Career growth with a respected dealership group
  • A supportive team that values your contributions
  • Stability with a top-performing Ford dealership

Apply Today

Take the next step in your automotive career with Shults Ford. Join a dealership known for excellence, innovation, and customer satisfaction.

About Us

Shults Ford is an equal opportunity employer committed to fostering a respectful and inclusive workplace. We prohibit discrimination and harassment of any kind.

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