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Assistant Guest Services Manager - Artyzen Singapore Hotel

SHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD.

Pay
SGD 4,000 – SGD 4,500 a month
Where
Central, Singapore
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Your applicationOpen nowAssistant Guest Services Manager - Artyzen Singapore HotelSHUN TAK REAL ESTATE (SINGAPORE) PTE. LTD. · Central, Singapore

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This job: posted today

The posting

Job Highlights

  • Dynamic work environment
  • Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

  • Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
  • Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
  • Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
  • Ensure that the Department Operational Budget is strictly adhered to.
  • Monitor service and Operation standards in the hotel.
  • Support Host needs in other departments based on the hotel priorities and anticipated business levels.
  • Be available and on duty during peak periods (frequently opening and closing the operation)
  • Conduct frequent and thorough room inspections in liaison with Housekeeping.
  • Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
  • Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
  • Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
  • Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
  • Ensure corrective training is implemented based on the feedback received
  • Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
  • Ensure that the Guest Services team projects a warm, professional and welcome image.
  • Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed.
  • To undertake any other reasonable task or request as directed by the management.

Requirements

  • Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
  • Minimum of two years of previous experience in a front office supervisory role in an established, luxury/upscale or boutique hotel.
  • Service-oriented, attentive to details and observant
  • Excellent oral and written communications skills
  • Good command of written and spoken English
  • Adaptable and outgoing with excellent interpersonal skill
  • Ability to work under pressure and be flexible.
  • Passionate and enthusiastic with a positive ‘can-do’ attitude

Posting text belongs to the employer. Removal requests: contact us.

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