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Open nowPosted 7 hours ago

Japanese Player support Tier 2

Side4 open roles

Where
Shinjuku City, Tokyo, Japan
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Your applicationOpen nowJapanese Player support Tier 2Side · Shinjuku City, Tokyo, Japan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Side's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Side postings stay open a median of 34 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 7 hours ago

Side median: 34 days open

The posting

Side international Japan is looking for a Senior player support representatitive (Tier 2) who will be supporting our Client's game. In this role you will: - Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

- Perform (JP) language translation and proofreading where necessary.

- Respond and support players issues and/or feedback via email/form from the support sites, including but not limited to account recovery, bug reports, technical issues and more.

- Business hours: 10:00-19:00

- Work Days: 5 Days/Week (Including Weekends & Public Holidays)

- Working Condition: Onsite

- Location: Yotsuya or Otsuka office

*This position is only for applicants residing in Japan with a valid working visa

Requirements

- Native-level Japanese reading and writing skills.

- Strong passion for the video game industry.

- Excellent teamwork and collaboration skills.

- Previous experience in customer service, gaming support, travel support, help desk, technical support, or other email-based contact center environments. (6 months~2 years)

- Ability to deliver exceptional customer support via email and chat.

- Ability to understand player needs from a gamer's perspective.

- Ability to analyze information accurately and resolve issues efficiently while adhering to established guidelines.

Nice to Have

- Business-level English proficiency and Japanese Proficiency (Reading and Writing)

- Strong logical thinking skills.

- Team Lead or people management experience.

Benefits

What we offer:

  • Collaborating with people creating innovative interactive entertainment.
  • Dynamic and entrepreneurial culture.
  • Video games focused environment.
  • Contract Employee*Permanent employee promotion is available.
  • Trial period: 3 months / No change in conditions.
  • Up to 50,000 yen transportation reimbursement.

Who we are:

Side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 20 studios in 14 countries across North America, Europe, South America, and Asia.

Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets.

Help us bring stories to the world! Join a global team of passionate gamers and contribute to delivering unforgettable game experiences. Experience our side of life. For more information, visit www.side.inc.

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