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Open nowPosted 6 days ago

IT Support Champion (m/w/x)

siehe Beschreibung

Where
Graz, Austria
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Your applicationOpen nowIT Support Champion (m/w/x)siehe Beschreibung · Graz, Austria

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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 6 days ago

The posting

About

Wir sind geborene Support-Champions - seit 1987. Und wir bringen zusammen, was zusammengehört: Mensch und Maschine. Bot und Brain. Technische Intelligenz und menschliche Empathie.

Mit 400 Mitarbeitenden in Österreich, Schweiz und Deutschland stehen wir mit unserem IT-Support für über 200'000 IT-End-User im Einsatz und sorgen damit für Wow-Momente!

Übrigens, pidas Österreich ist «Great Place to Work» zertifiziert. Diese fünf Stärken schätzen unsere glücklichen Mitarbeitenden besonders: Gerechtigkeit - Zusammengehörigkeit - Freundlichkeit -Teamgeist - Vertrautheit!

Wir suchen: 1 IT Support Champion (m/w/x) Skills

Dein Alltag als Support Champion bei pidas:

* Du nimmst IT-Störungsmeldungen, Fragen und Änderungswünsche unserer User_innen entgegen

* Leistest telefonischen und schriftlichen Support- freundlich, lösungsorientiert und mit einem Lächeln in der Stimme

* Agierst als Schnittstelle zwischen dem 1st und 2nd Level Support

* Erstellst und bearbeitest komplexe Trouble-Tickets- strukturiert, genau und mit Liebe zum Detail

* Hältst unsere Wissensdatenbank stets auf dem neuesten Stand

* Begleitest neue Kolleg_innen beim Onboarding und teilst dein Wissen im Team

* Bringst eigene Ideen ein, wie Prozesse oder Abläufe noch besser werden können

Mit diesem Profil überzeugst du uns:

* Eine abgeschlossene IT-Ausbildung (z. B. IT-/EDV-Lehre, HTL oder Fachschule) oder Erfahrung im IT-Support / Customer Care

* Quereinsteiger_innen mit IT-Affinität sind herzlich willkommen

* Gute Kenntnisse der Microsoft-Betriebssysteme, MS Office & Peripheriegeräte

* Idealerweise Know-how im Bereich Netzwerke und Active Directory

* Deutsch C1 & Englisch B2 - du kommunizierst klar und sicher

* Freude daran, Menschen zu helfen und gemeinsam Lösungen zu finden

https://pidasag.onlyfy.jobs/application/de/apply/0lk28mcs5b6pfo6slbnyd1ussb2959w Das Mindestentgelt für die Stelle als IT Support Champion (m/w/x) beträgt 2.547,00 EUR brutto pro Monat auf Basis Vollzeitbeschäftigung. Bereitschaft zur Überzahlung.

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