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Open nowPosted 293 days ago

Customer Support Specialist (Saas)

signaturitsolutionsslu14 open roles

Pay
€35 an hour
Where
Puteaux, France
Work mode
Hybrid
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Your applicationOpen nowCustomer Support Specialist (Saas)signaturitsolutionsslu · Puteaux, France

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  2. 3.5%3 days
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  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 293 days ago

The posting

About Signaturit Group, a Namirial Company

Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing.

As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet).

Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations.

What you will do at Signaturit, A Namirial Company 🚀

Reporting directly to the Customer Support Manager and working within an innovation-driven team, you will be responsible for:

- Managing customer requests - Ensuring compliance with the service level agreements (SLAs) defined in our customer contracts - Monitoring platform activity - Analyzing error/warning logs generated by the platform - Analyzing and reporting on support activity: you will analyze incidents and propose sustainable solutions - Improving the service Ensuring the quality of responses provided to customers, maximizing positive feedback in satisfaction surveys - Documentation: contributing to the creation of online help articles, procedures, and operating methods

What we believe should contribute to your success in this context 🎯

  • Bachelor's degree in Computer Science - 3 years experience in a similar position.

Technical skills:

  • Proficiency with ticketing tools: Zendesk (macros, views, automations, reporting) and Jira.
  • Ability to analyze logs and diagnose incidents.
  • Windows and Office 365 environments.
  • HTML, SQL, and REST APIs (a plus): reading data, running diagnostic queries, formatting articles, and making API requests.

Soft Skills:

  • Strong sense of service and customer empathy.
  • Excellent organization and rigor
  • Analytical and synthesis skills.
  • Effective collaboration with product, dev, and CSM teams.
  • Teaching ability and clear writing.
  • Strong organizational skills, excellent interpersonal skills, and a collaborative spirit
  • Language: French and English are required; Spanish is a plus

Interview process (indicative, may require additional stages if required)

  • HR Discovery Call (30 min)
  • 1st interview with our business (direct report)
  • Business case
  • 2nd interview with our business & business case feedback
  • Reference check

Why Join Us 🤝

  • 👩🏽‍💻 Flexible hybrid work set up
  • ⏰ Flexible working hours and A framework status with RTT
  • 🏥 Health Insurance 100% covered
  • 🍽️ Meal Vouchers (Ticket restaurants)
  • 💂🏼‍♀️ Tailor-made onboarding and skills development program
  • 📚 Access to specialized technical training platforms
  • 🎂 Regular events to maintain a good atmosphere
  • ✍🏻 Permanent role
  • 💰 Annual base salary €35/38K€, depending on experience level.

Join Our Vision 🚀

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world.

For more information, explore our website and discover how you can contribute to our mission.

* The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.

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