Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 hours ago

Member Liaison

Simple Staffing

Where
Orlando, FL, United States
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMember LiaisonSimple Staffing · Orlando, FL, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Simple Staffing's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 3 hours ago

The posting

​* Simple Staffing is hiring for this position on behalf of Healthcare Financial, Inc. *

Bilingual Call Center Representative / Member Liaison

Salary range: $42,000.00 - $45,000.00 annually

Join Our Dynamic Team and Make a Meaningful Impact!

Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval.

You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need.

What You’ll Do

  • Manage and monitor a caseload of pending Social Security applications daily.
  • Act as a liaison between members and government agencies, conducting outreach via phone calls and letters.
  • Follow up with agencies to obtain status updates and advocate for expedited decisions.
  • Prioritize tasks using reports and queries to meet performance benchmarks.
  • Escalate complex or aging cases when necessary and recommend solutions.
  • Provide excellent customer service by educating and counseling members about the Social Security application process.
  • Accurately maintain demographic and case information in a proprietary database.
  • Prepare documentation for appeals in case of application denial.
  • Assist with team training, cross-training, and continuous improvement initiatives.
  • Participate in departmental projects and committees as assigned.

What We’re Looking For

  • Associates degree in a related field or equivalent combination of education and experience.
  • 1+ years of customer service or call center experience, preferably in healthcare.
  • Familiarity with medical terminology and health insurance, preferred.
  • Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply.
  • Strong written and verbal communication skills; active listening a must.
  • Proficiency in Microsoft Office, data entry, and CRM/database systems.
  • Exceptional organizational skills and attention to detail.
  • Ability to handle a high volume of outreach calls and manage multiple priorities.
  • Emotionally mature with the ability to interact with a vulnerable population.
  • Willingness to work a 12-8 pm shift and contribute to a team-driven environment.
  • Remote options are available M-F 40 hours per week.
  • Ability to work within the contiguous United States (known as the 48 U.S. states that share a border and the District of Columbia. It excludes Alaska, Hawaii, and all U.S. territories, such as Guam, American Samoa, Puerto Rico, and the Northern Mariana Islands.

Why Join Us

  • Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services.
  • Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change.
  • Equal Opportunity: We value diversity and foster an inclusive work environment.
  • Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization.
  • Competitive Compensation: Enjoy a competitive salary package with benefits.
  • Flexible work options: Remote or Hybrid.

At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Requirements

  • Associates degree in a related field or equivalent combination of education and experience.
  • 1+ years of customer service or call center experience, preferably in healthcare.
  • Familiarity with medical terminology and health insurance, preferred.
  • Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply.
  • Strong written and verbal communication skills; active listening a must.
  • Proficiency in Microsoft Office, data entry, and CRM/database systems.
  • Exceptional organizational skills and attention to detail.
  • Ability to handle a high volume of outreach calls and manage multiple priorities.
  • Emotionally mature with the ability to interact with a vulnerable population.
  • Willingness to work a 12-8 pm shift and contribute to a team-driven environment.
  • Remote options are available M-F 40 hours per week.
  • Ability to work within the contiguous United States (known as the 48 U.S. states that share a border and the District of Columbia. It excludes Alaska, Hawaii, and all U.S. territories, such as Guam, American Samoa, Puerto Rico, and the Northern Mariana Islands.

Benefits

Health insurance, Paid time off, Dental insurance, 401(k), Vision insurance, Tuition reimbursement, Life insurance, 401(k) matching, Retirement plan, Referral program, Employee discount, Health savings account, Parental leave, Professional development assistance, Employee assistance program, Other

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Simple Staffing's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Simple Staffing's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Simple Staffing's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.