Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 days ago

Sr Account Manager

Sinch56 open roles

Pay
£72,000 – £90,000 a year
Where
London, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr Account ManagerSinch · London, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sinch's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Sinch postings stay open a median of 13 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 10 days ago

Sinch median: 13 days open

The posting

Job Description

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, PayPal, Visa, Tinder, and many others - rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

About the role

We are looking for a commercially driven, proactive Senior Account Manager to join our UKI team. In this role, you will be the primary commercial owner for a dedicated portfolio of existing, high-value UKI enterprise and technology growth accounts. Rather than selling on purely technical specifications, network delivery, or transactional volume pricing, your focus will be on Value Sales. You will engage directly with Line of Business (LOB) leaders in Marketing, Customer Experience (CX), and Product to identify high-value business use cases. By positioning Sinch's core portfolio of CPaaS Messaging (SMS, WhatsApp, RCS), secure Email (Mailgun), and Voice APIs as strategic growth drivers, you will help customers design next-generation conversational commerce, marketing engagement, and customer service journeys that drive tangible business ROI.

You will report directly to the regional Sales Director and act as the trusted advisor helping your clients scale their customer engagement.

Key Responsibilities

  • Value-Led Account Growth (LOB Up-sell & Cross-sell): - Take complete commercial ownership of an existing portfolio of UKI accounts, shifting the relationship from a transactional vendor to a strategic growth partner. - Initiate value-driven conversations directly with Line of Business (LOB) stakeholders in Marketing, Customer Experience (CX), Operations, and Product. - Map out and co-create next-generation customer use cases, such as personalized conversational marketing campaigns, automated customer care journeys (via WhatsApp and RCS), and high-deliverability transactional customer touchpoints (via Email and Voice APIs). - Proactively defend and grow existing contract values, leading commercial negotiations, business-case presentations, and long-term contract renewals.
  • Strong Collaboration with Customer Success (CSM): - Partner closely with our Customer Success Management (CSM) team in a coordinated "two-in-a-box" account model. While CSMs drive day-to-day platform health, technical adoption, and operational satisfaction, you will own the commercial strategy, value-expansion pricing, and contract negotiations. - Work hand-in-hand with CSMs to execute regular Executive Business Reviews (EBRs) with LOB buyers, translating usage trends, operational health, and product insights into strategic, business-case-driven up-sell and cross-sell pipelines. - Jointly coordinate with CSMs, Solutions Engineering, and Support to proactively mitigate churn risks, secure renewals, and ensure world-class delivery and network performance.
  • Data-Driven Account Planning: - Analyze volume trends, usage patterns, and gross profit variance across your portfolio alongside CSM metrics to identify organic expansion triggers. - Maintain highly accurate pipeline forecasting within Salesforce, tracking expansion stages, contract renewals, and upsell milestones.

Requirements

  • Proven Value-Sales Pedigree: 7+ years of quota-carrying account management or relationship sales experience, with a documented track record of expanding enterprise accounts through value-based selling rather than transaction or volume-led selling.
  • LOB Engagement Capability: Proven experience identifying, mapping, and closing opportunities directly with Line of Business (LOB) decision-makers (e.g., CMOs, Heads of Customer Experience, VP of Product, and Digital Marketing Directors).
  • Collaborative Operator: Proven experience working in a team-based account model, successfully partnering with Customer Success Managers (CSMs), Technical Account Managers, or Solutions Engineers to run a portfolio.
  • Domain Expertise (CPaaS, Email, or Telecom): Deep understanding of cloud communications, API-based infrastructure, programmable voice routing, or enterprise email delivery systems (experience with SMS, WhatsApp, or SMTP architectures is highly desirable).
  • Master of the Complex Up-sell: Demonstrated ability to map accounts, identify cross-sell triggers, negotiate pricing agreements, and execute usage-based or consumption-based contract expansions.
  • Location: Residing in the UK with the ability to travel for key customer and team meetings.

Our corporate language is English, please submit your application in English.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.

Applicants must: • Hold a British citizenship. • Have a valid British work permit.

About our hiring process We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/ . No matter who you are, we hope you find an exciting path forward - hopefully with us!

The annual base salary for this position ranges from £72,000 to £90,000, plus a variable compensation component to be determined. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sinch's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sinch's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sinch's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.