The posting
- Oversee and manage daily customer service operations to ensure smooth and efficient service delivery.
- Handle incoming customer enquiries, requests, and feedback via phone and email.
- Support the operations team in carrying out daily activities and achieving objectives related to assigned tasks.
- Perform other administrative duties as assigned.
- Diploma, Degree, or equivalent qualification.
- Fluent in English, with the ability to communicate effectively with Japanese-speaking customers in Japanese.
- Minimum 1 year of experience in customer service and administrative support.
- Proficient in Microsoft Office, particularly Excel and Word.
- Positive attitude, willingness to learn, strong organizational skills, and ability to multitask.
- Strong interpersonal skills and ability to communicate effectively with people at all levels.



