The posting
- Oversee daily guest services operations to ensure smooth, efficient service delivery
- Lead, train, schedule, and supervise guest service staff
- Handle guest enquiries, feedback, and service recovery professionally
- Maintain high service standards and ensure compliance with company SOPs
- Coordinate with other departments (housekeeping, F&B, operations) to meet guest needs
- Manage check‑in/check‑out processes, reservations, and guest flow
- Monitor service quality, guest satisfaction scores, and implement improvements
- Prepare reports, staffing plans, and operational updates for management
- Resolve operational issues and escalate complex cases when required
- Ensure safety, cleanliness, and readiness of guest‑facing areas Must be able to work on weekend and public holidays



