The posting
EVIP Consultant APAC | Hybrid | CXO One Team. One Purpose. One Global Impact. Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day. MOVE WITH PURPOSE Your Impact Starts Here As an Executive VIP Consultant, you will play a key role in supporting Sirva’s continued success by serving as the primary point of contact for EVIP customers throughout their mobility journey. This high-touch, service-led role requires strong organizational capability, sound judgement and the ability to support, guide and advise customers across a varied client portfolio. The Executive VIP Consultant is accountable for the day-to-day delivery of designated EVIP relocation programmes, ensuring a highly coordinated, responsive and premium customer experience. Working as part of a global EVIP team, the consultant may be required to support urgent customer needs outside standard working hours and across regions. The role provides close oversight of each customer’s move or assignment and is accountable for maintaining consistently high levels of customer satisfaction. The consultant must communicate with clarity, confidence and proactivity, acting as an ambassador for Sirva and ensuring that customer issues are resolved promptly, effectively and with appropriate sensitivity. The successful candidate will bring extensive international mobility service delivery experience, ideally supported by prior exposure to VIP or executive-level program management. Given the high-touch nature of the service, the Executive VIP Consultant will manage a reduced caseload to enable a more personalized, proactive and elevated level of support. In this role, you will: Direct Customer Interaction
Oversee the full spectrum of relocation management services, including policy counselling, home sale and purchase support, destination services, household goods shipment, intercultural services, visa and immigration support, language training, ongoing assignment support and repatriation. Interpret designated client relocation policies and procedures, evaluate available options and provide tailored consultation to relocating employees based on their individual circumstances and needs. Anticipate, manage and resolve issues quickly, creatively and with appropriate escalation discipline. Act as the single point of contact and accountability for all EVIP moves, ensuring supplier communications are reviewed and that employees are not asked to provide the same information to multiple parties. Partners with internal support teams and external providers to ensure customer needs are met promptly, with all parties operating as one coordinated support team. Respond to relocating employees on the same business day, ideally within four business hours. Provide ongoing consultation and proactive guidance throughout the duration of the international assignment or relocation. Identify and recommend process improvements that enhance efficiency, consistency and overall customer experience. Demonstrate flexibility in working hours where calls or urgent support are required outside core hours to accommodate EVIP employee schedules. Operate within a global EVIP support model designed to provide 24/7/365 customer coverage, supported by issued mobile devices to enable timely and responsive assistance when required.
Client Support and Stakeholder Engagement
Consult with clients on authorized services and potential policy exceptions in advance of customer briefing calls. Provide ongoing updates to key client and Sirva stakeholders. Support exception management, including providing informed recommendations on policy exception requests. Deliver clear status updates, keep clients informed of emerging issues and provide practical solutions as matters arise.
Complete client projects and reports as required, while developing subject matter expertise in client policy and operating procedures.
Training, Team Meetings and Internal Sirva Responsibilities
Regularly attend and complete mandatory, essential and recommended training to strengthen role capability, support career development and reinforce understanding of organizational vision, culture and customer experience standards. Complete additional tasks and responsibilities as required to provide effective support to the manager, clients and customers. Participate in sales efforts as required, demonstrating strong program knowledge and a clear passion for outstanding customer service.
GROW WITH INTENTION What You’ll Bring
Digitally confident, with demonstrated ability to use multiple technology platforms as an integrated part of day-to-day service delivery. Able to adopt new technology quickly and incorporate it effectively into ways of working. Comfortable navigating multiple technology platforms simultaneously.
Cognitive Skills
Highly organized, with strong problem-solving capability and excellent attention to detail. Able to exercise sound judgement and own complex processes through completion and resolution. Able to anticipate potential issues and develop effective solutions without immediate direction or supervision. Able to think creatively, navigate ambiguity and resolve problems quickly and efficiently. Demonstrates strong accountability for the customer experience and the successful delivery of each move. Demonstrates curiosity and a commitment to continuous learning within a transforming organization.
Social & Emotional Skills
Demonstrates a trusted advisor mindset in both proactive and reactive customer scenarios. Builds trusted relationships quickly through strong service orientation, credibility and responsiveness. Adapts communication style to support different VIP personas and family needs with confidence and discretion. Operates effectively in a team environment with shared goals and responsibilities in support of a positive customer experience. Maintains a calm, confident and composed approach, particularly in difficult, sensitive or high-pressure situations. Demonstrates strong collaboration, cultural awareness and excellent written, verbal and interpersonal communication skills.
LIVE THE SIRVA LIFE Belong at Sirva At Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day. Whether you're collaborating across borders, learning from experienced colleagues or celebrating shared achievements, you'll be part of a culture built on trust, respect and inclusion. Join us and help shape the future of global mobility. How We Support You to Grow Being part of a truly global organisation means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive—both professionally and personally. Benefits include: Hybrid working Core Flex Hours Health & wellbeing programmes Learning & career development Financial rewards Global career opportunities Ready to Move Forward? If you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.
