The posting
Talent Mobility Advisor Malaysia | Hybrid | Account Management
One Team. One Purpose. One Global Impact. Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.
MOVE WITH PURPOSE Your Impact Starts Here The Talent Mobility Advisor (TMA) is an extension of the client’s GMS function and is responsible for consulting pre-assignment relocation packages with the client’s Human Resources and management teams. The TMA also acts as the main point of contact for policy exceptions and escalations. The TMA will also collaborate with SIRVA’s operations team to ensure authorization processes are completed timely and effectively. In this role, you will:
Partners with client HR and line management on relocation/assignment issues impacting the employee and family. Helps with managing exceptions and escalations. Remains a point of contact for addressing inquiries and offering solutions as issues arise throughout the relocation/assignment lifecycle. Assists HR and line management in determining the appropriate mobility solution/program/cost estimation for each relocation/assignment scenario. This may include conducting intake meetings, educating stakeholders on the end-to-end initiation process (e.g. steps, stakeholders, systems, approval requirements, data requirements), providing policy counselling and guidance on policy selection, delivering costing analyses, researching immigration timelines/challenges, and reviewing payroll solutions. Acts as the primary point of contact for HR and line management for assistance with navigating overall process and systems. This includes fielding questions, trouble-shooting issues and developing workarounds to expedite steps as necessary, reviewing assignment documentation such as cost projections and letters of assignment for reasonableness, monitoring approval processes, conducting pre-determination briefings and managing expectations. Partners closely with Sirva Consultants to effectively transition new authorizations and provide guidance to them throughout the relocation/assignment lifecycle. Manage group move cost analyses, briefings and systems, working closely with Sirva Consultants to meet required timelines and monitor budgets.
GROW WITH INTENTION What You’ll Bring
Bachelor's degree required; CRP and/or GMS certification preferred. Minimum 5 years of relocation policy administration experience required. Tax-related relocation experience is preferred. Proven experience in both domestic and international relocation counseling is essential. Minimum 3 years of client-facing experience preferred. Demonstrated ability to identify challenges and implement effective, creative solutions. Strong active listening and consultative communication skills. Excellent interpersonal skills, with the ability to build relationships and collaborate with stakeholders at all organizational levels. Outstanding written and verbal communication abilities. Strong organizational and time management skills, with the ability to work independently while contributing effectively within a team environment. Ability to manage multiple priorities, meet deadlines, and thrive in a fast-paced environment. Strong presentation, professional communication, and telephone skills. Ability to navigate ambiguity and adapt to changing business needs effectively. Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and other job-related systems. International living or working experience is highly desirable. Proficiency in a second language is strongly preferred.
LIVE THE SIRVA LIFE Belong at Sirva At Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day. Whether you're collaborating across borders, learning from experienced colleagues or celebrating shared achievements, you'll be part of a culture built on trust, respect and inclusion. Join us and help shape the future of global mobility. How We Support You to Grow Being part of a truly global organisation means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive—both professionally and personally. Benefits include: Hybrid working Core Flex Hours Health & wellbeing programmes Learning & career development Financial rewards Global career opportunities
Ready to Move Forward? If you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.
