Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Service Desk Analyst

Skechers1,113 open roles

Pay
$26 an hour
Where
Manhattan Beach, CA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowService Desk AnalystSkechers · Manhattan Beach, CA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Skechers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Skechers postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted today

Skechers median: 13 days open

The posting

The Service Desk Analyst (Level 1) serves as the first point of contact for Skechers employees seeking technical assistance. In this role, you will provide timely, professional support across phone, email, and ticketing channels, helping resolve everyday IT issues and ensuring seamless escalation when needed. This is an excellent opportunity for an organized, customer-focused IT professional looking to grow within a dynamic, fast-paced environment.

What You'll Do:

  • Serve as the first point of contact for technical support requests received via phone, email, and ServiceNow
  • Create, manage, and track incidents and service requests through to timely resolution
  • Troubleshoot and resolve common issues including password resets, account access, hardware/software installation, and system navigation
  • Support the Aptos retail Point-of-Sale (POS) system and associated retail devices
  • Follow documented Standard Operating Procedures (SOPs) and Knowledge Base articles to diagnose and resolve user-reported issues
  • Escalate unresolved or complex incidents to Level 2 support teams with clear, thorough documentation
  • Manage and maintain user accounts in Active Directory
  • Participate in a rotational after-hours on-call schedule, including weekend availability

What You'll Bring:

Education & Experience

  • Associate's degree (A.S.) or higher in Information Technology or a related field, or equivalent work experience
  • Minimum 2 years of Service Desk or Desktop Support experience

Technical Skills

  • Proficiency with Windows 10 and macOS (Mac OSX)
  • Experience with Active Directory user and account management
  • Solid understanding of networking fundamentals
  • Experience with Aptos retail POS systems preferred

Core Competencies

  • Exceptional customer service and interpersonal communication skills
  • Strong attention to detail and organizational skills
  • Ability to make quick, sound decisions under pressure
  • Self-motivated with the ability to work both independently and collaboratively
  • Reliable, punctual, and eager to learn and grow

Pay range for this position is $25.50/hour USD.

About Skechers

Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.

Equal Employment Opportunity Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [email protected]. To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Skechers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Skechers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Skechers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.