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Open nowPosted today

Manager, Programme and System Operations, User Design (WPD) [Contract till 30 Dec 2027]

Skills and Workforce Development Agency

Pay
SGD 4,610 – SGD 7,380 a month
Where
Central, Singapore
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Your applicationOpen nowManager, Programme and System Operations, User Design (WPD) [Contract till 30 Dec 2027]Skills and Workforce Development Agency · Central, Singapore

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  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

The posting

What the role is: You will support the experience design and systemenhancements of the Training Allowance Programme System (TAS) developed for theSkillsFuture Level-Up Programme (SFLP).

What you will be working on :

Experience design and system enhancements

  • Coordinate with system owners, IT teams and relevant stakeholders on system-related issues, change requests and enhancements to support programme operations.
  • Work on UI/UX design where relevant to ensure user experience needs are met
  • Gather and document business requirements for system improvements, ensuring alignment with operational needs.

Programme and System Operations

  • Prepare and maintain regular reports and dashboards on programme operations, service delivery, case management and budget utilisation.
  • Manage enquiries, feedback and appeals, ensuring cases are handled accurately, consistently and within established service standards and guidelines.
  • Coordinate meetings, briefings and operational discussions with relevant stakeholders, including preparation of materials, documentation of outcomes and follow-up on action items.
  • Maintain and update programme-related communication materials, website content and operational resources to ensure information remains current, accurate and accessible.
  • Monitor the progress of system-related matters and participate in user requirements gathering, testing and the evaluation of system changes and enhancements.
  • Validate the completion of system changes and enhancements in accordance with business requirements, and ensure issues are identified and resolved in timely manner.

What we are looking for:

Skills / Knowledge:

  • Familiarity with government programmes orschemes is an advantage

Experience / Personal Traits:

  • Preferred with at least 3 years in a relatedfield
  • Strong organisational and documentation skillswith attention to detail
  • ·Ability to manage multiple tasks concurrentlyand work independently
  • Goodwritten and verbal communication skills

Our Core Competencies (OCCs)

Thinking Clearly and Making Sound Judgements

  • You collect and analyse different sources of information to aid your assessment of the problem at hand.
  • You consider and evaluate possible solutions and propose the most appropriate one.

Serving with Heart, Commitment and Purpose

  • You serve citizens with empathy while respecting standard operating procedures and policies.
  • You prioritise work tasks to deliver on agency and whole-of-government outcomes.
  • You show consideration for stakeholders by engaging them throughout a project and keeping them updated on plans and progress.

Working as One Public Service

  • You understand how your work contributes to whole-of-government outcomes.
  • You reconcile differences in opinions and develop a plan to achieve common goals.
  • You contribute and share information and knowledge within and across agencies.
  • You build and maintain a strong network of contacts within and across agencies.

Working Effectively with Citizens and Stakeholders

  • You actively reach out to citizens and stakeholders to gather feedback.
  • You identify gaps in meeting their needs and propose possible solutions to close these gaps.
  • You work with citizens and stakeholders to co-create solutions to advance a common good.
  • You explain policy intent and processes in a way that signals care and concern for citizens and stakeholders

Improving and Innovating Continuously

  • You constantly experiment with ideas to improve work processes and service delivery while managing risks and mitigating the potential impact of change.
  • You consider the perspectives of different stakeholders in your efforts to streamline work processes

Keep Learning and Putting Skills into Action

  • You proactively keep up with, and apply, new knowledge in your work domain.
  • You seek and embrace learning opportunities for personal and professional growth within and beyond your work domain.
  • You share your learnings with colleagues and encourage them to put new knowledge into practice.

The successful candidate will be offered a contract until 30 December 2027.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP

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